Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Rachelle Joseph

Clayton,NC

Summary

A dynamic professional with a proven track record at managing mare and stallion interactions, I excel in high-pressure environments, demonstrating exceptional customer service and problem-solving skills. At my previous role, I increased repeat customer rates significantly, showcasing my strong work ethic and ability to multitask. My expertise in effective communication and organizational skills has consistently enhanced team efficiency and customer satisfaction.

Overview

6
years of professional experience
1
Certification

Work History

Server
09.2023 - Current

Job overview

  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices. Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Contributed to inventory management by monitoring stock levels.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations. Utilized communication practices with kitchen staff to deliver customer meals with personalized accommodations in a timely manner.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting large parties and having returning events held at our facility.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings and encouraging team work.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Supported needs of large parties - person wait staff who attended to specific needs of countless customers daily for the restaurant with social relevancy and intentionality.

Mare Management
10.2018 - 05.2023

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications. Using ultra sound machines to find reproductive organs and folicles and learning to tell when they were ready to be breed.
  • Assisted in the breeding process by managing mare and stallion interactions safely and effectively.
  • Trained young horses for basic riding skills, leading to successful integration into riding programs.
  • Operated farm machinery and equipment necessary for the maintenance of pastures, paddocks, and arenas.
  • Enhanced horse health by providing regular grooming, exercise, and proper nutrition.
  • Participated in emergency response planning for equine-related incidents such as natural disasters or outbreak situations requiring quarantine procedures.
  • Developed strong bonds with horses through consistent care and attention, fostering trust between caretaker and animal.
  • Ensured safety of horses by maintaining clean and secure stables at all times.
  • Contributed to overall facility maintenance by repairing fences, clearing debris from pastures, and keeping common areas clean and wellorganized.
  • Monitored horse behavior for signs of stress or illness, promptly addressing any concerns with veterinary professionals.
  • Managed inventory of feed, supplies, and equipment necessary for daily horse care operations.
  • Collaborated with equine nutritionists to create customized feeding plans tailored to each horse''s specific needs and dietary requirements.
  • Administered medications to horses as prescribed by veterinarians, resulting in improved health conditions.
  • Educated new staff members on proper horse handling techniques and safety protocols to ensure consistency in care across the team.
  • Provided treatment for minor and major horse injuries.
  • Assisted in the birthing and natal care of horses being born in our foaling facility.
  • Led horses from stables to fields and back to maintain control of animals.
  • Filled hay nets and water buckets and measured feed and supplements to keep horses well-fed. (over 350 horses at any given time)
  • Checked horses for wellness issues to report problems or treat minor ailments and injuries.
  • Kept records of vaccinations, worming and shoeing to maintain animal health.
  • Monitored animals for behavioral problems and signs of health issues.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Developed and implemented enrichment plans to keep animals healthy and stimulated.
  • Assisted with development of animal behavior modification plans.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Educated visitors and staff on proper animal care and handling.
  • Communicated regularly with farm owners regarding progress updates, financial reports, or any changes in operational procedures or policies that may impact their investments.
  • Developed comprehensive record-keeping systems for accurate tracking of vaccinations, farrier visits, and medical histories.
  • Managed daily operations for successful horse farm management, including feeding, turnout, and exercise routines.
  • Improved barn efficiency with strategic maintenance plans and thorough cleaning schedules.
  • Implemented pasture rotation strategies to maintain optimal grazing conditions and improve soil health.


Education

Palomar College
San Marcos, CA

No Degree from Child Development - Criminal Justice - Phycology

Del Norte High School
San Diego, CA

06.2013

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Problem-Solving and Decision-Making skills
  • Organizational Skills
  • Teamwork and Collaboration
  • Critical Thinking
  • Honest and Dependable
  • Attention to Detail
  • Self Motivation
  • Multitasking
  • Excellent Communication
  • Time management abilities

Certification

  • Serve Safe Certified

Timeline

Server

09.2023 - Current

Mare Management

10.2018 - 05.2023

Palomar College

No Degree from Child Development - Criminal Justice - Phycology

Del Norte High School

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Rachelle Joseph