Hi, I’m
RACHELLE LAURENT
NORTH MIAMI BEACH,FL
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures, and health and safety regulations. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
years of professional experience
1
Certification
6
years of post-secondary education
Work History
Diplomat Resort And Spa, Hollywood, FL
Housekeeping Manager
10.2019 - Current
Job overview
- Completed schedules, shift reports and, other business documentation
- Managed team productivity and workflow to exceed quality standards
- Worked with front desk to respond promptly to all guest requests
- Placed orders for housekeeping supplies and guest toiletries
- Trained and mentors all new personnel to maximize quality of service and performance
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Managed team of 140 housekeepers
- Communicated repair needs to maintenance staff
- Promoted safety by demonstrating proper operation and training staff on power equipment tools
- Utilized chemicals and cleaning equipment in by following per under protocols and appropriate operating standards
- Evaluated employee performance and developed improvement plans
- Supervised 140 employees, including scheduling, training and performance monitoring
- Delegated tasks to carefully selected employees in alignment with resource management goals
Diplomat Resort And Spa, 3555 South Ocean Drive ,hollywood, Florida
Uniform Attendant
07.2005 - 10.2019
Job overview
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Developed team communications and information for team member meetings
- Worked with team member customers to understand requirements and provide exceptional service
- Maintained safety practices at all times to protect personnel and laundry loads
- Operated traditional and computer-operated washers and dryers while observing all safety protocols
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Recognized by management for providing exceptional customer service
- Improved operations by working with team members and customers to find workable solutions
Education
Miami Dade College , Miami, FL
Bachelor of Science from Supervision Management
09.2020 - 04.2023
Miami Dade College , Miami, FL
Associate of Arts from Hospitality Management
01.2016 - 05.2019
Skills
- Team Leadership
- Payroll understanding
- Employee scheduling
- Team management
- Inter-department collaboration
- Training and development
- Perform rooms inspection in HOTSOS
- Enter and monitor Labor Hours in ADP
- Work on ONQ with front office on daily
- Monitor productivity on regular basic
- Assist with CBA
- Work with Invotec
- Time management
- Guest relations
- Organizer
- Great Planning
- Ultipro
- Ordering cleaning supplies
- Team Building
- Staff Management
- Maintenance scheduling
Shop Steward
- I Know how the CBA work
- I understand the union contract for scheduling purpose
- The union work environment
Certification
- Hospitality Management Training - 2016
Timeline
Miami Dade College
Bachelor of Science from Supervision Management
09.2020 - 04.2023
Housekeeping Manager
Diplomat Resort And Spa
10.2019 - Current
Miami Dade College
Associate of Arts from Hospitality Management
01.2016 - 05.2019
Uniform Attendant
Diplomat Resort And Spa
07.2005 - 10.2019
- Hospitality Management Training - 2016
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