Rachelle Lea
Duson,La
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Customer Service Specialist
Zappos
08.2022 - 02.2023
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Claims Specialist
Allstate Benefits
05.2022 - 08.2022
- Coordinated with contracting department to resolve payer issues.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Prepared insurance claim forms or related documents and reviewed for completeness..
- Provides internal and external customers with product knowledge and resolves customer concerns related to claims, policy and billing inquiries
- Adhere to compliance regulations including HIPAA and state guidelines.
Office Assistant
A freeman Driving School
06.2018 - 04.2022
- Scheduling -Answering Busy Phone Lines -Taking payments -Registering New Students -Faxing -Filing -Scanning -Typing
- Informed and supported business leaders through consistent communication and administrative support duties.
- Edited documents to keep company materials free of grammar errors.
- Monitored and tracked budgets and expenses.
- Edited and proofread documents for accuracy and completeness.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Supported staff on special assignments.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Interacted with customers by phone, email, or in-person to provide information.
Cashier
Walmart
05.2012 - 05.2022
- Received payment by cash, check, credit cards, vouchers, or automatic debits
- Issued receipts, refunds, credits, or change due to customers
- Greeted customers entering establishments
- Maintained a clean and orderly checkout areas
- Restocked and conditioned shelves
Nursing Assistant
Leading Health Care
04.2014 - 05.2019
- Performed daily tasks for clients such as cleaning residences, cooking, shopping, and washing clothes
- Often called on to care for long-term clients and establish friendly rapport
- Maintained daily log of all client activities and turned that log into a supervisor at the end of the week
- Performed home maintenance tasks for clients as well as administering routine medical tests such as blood pressure and pulse
- Maintained an open channel of contact with clients always.
Education
High School Diploma -
Carville Job Corps Center
Certified Nursing Assistant - undefined
Louisiana Technical College
Medical Office Assistant - undefined
Ashworth College
Skills
Database Entry
● Scheduling
● Filing and data archiving
● Relationship building
● Paperwork drafting
● Time management
● Customer and client relations
● Patient Scheduling
● Multi-linephoneproficiency
● Invoice Processing
● Bookkeeping
● Technical Support
● Administrative support
● Recordkeeping
● Writing reports
- Medical Terminology
- Database Administration
- HIPAA
- Microsoft Expert
Timeline
Customer Service Specialist
Zappos
08.2022 - 02.2023
Claims Specialist
Allstate Benefits
05.2022 - 08.2022
Office Assistant
A freeman Driving School
06.2018 - 04.2022
Nursing Assistant
Leading Health Care
04.2014 - 05.2019
Cashier
Walmart
05.2012 - 05.2022
High School Diploma -
Carville Job Corps Center
Certified Nursing Assistant - undefined
Louisiana Technical College
Medical Office Assistant - undefined
Ashworth College
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