Rachelle Loizeau
West Palm Beach,FL
Summary
Experienced Business Analyst/Project Coordinator with over 4 years of combined Relational Database, CRM, and conflating data using Industry Standard day to day L.O.B. applications. My ultimate goal is to become a valued asset while displaying my passion for Success and Growth within your organization. Authorized to work in the US for any employer
Overview
13
13
years of professional experience
Work History
Project Coordinator's Assistant
Support Club
02.2017 - 06.2018
- As part of my role as the Business Analyst and Project Coordinator for SupportClub.com, I analyzed all prospective clientele's current Business IT Infrastructure needs combined with hardware/software utilization costs through research and prior invoice document analysis
- Coordinate New Client on-boarding process and document all incoming client infrastructure cost containment details such as ISP/Cloud Services, software licensing, and physical technological inventory within our Salesforce Platform
- Implement, refine and improve ticketing/response structure and process and help to create quality standards and documentation for our team
- Evaluate current reporting framework and processes to discover opportunities to move existing reports to more effective formats
- Develop insightful, dynamic, and visually appealing business presentations and effectively communicate findings and insights to senior leadership
- Use findings to provide change suggestions and recommendations to management.
Team Lead of Brand Ambassador
Vision Group Holdings
08.2014 - 05.2016
- Responsible for managing a team of associates by tracking daily stats and implementing weekly coaching to help achieve Company set initiatives
- Assessed daily client feedback dashboards in anticipation of improving delivery of services for the entire Brand Ambassador team
- Conducted services training to incoming team members joining our staff
- Served as Representation on behalf of Vision Group Holdings at Regional Executive seminars and marketing conferences
- Collaborated with the sales and marketing departments to execute the company's goals and missions.
Sales Associate
Ross Dress For Less
08.2012 - 08.2013
- Delivered excellent customer service with floor sales and assist customers with purchases
- Established or identified prices of goods and tabulated bills using calculators, cash registers, or optical price scanners
- Stocked, replenished, and organized inventory with accuracy and efficiency, completing task faster than the average associate
- Maintained accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases.
Senior Operations Manager
AmeriLife
07.2019 - Current
Education
Bachelor's - International Business and Trade
FAU
Boca Raton, FL12.2018
Skills
- Powerpoint
- Excel
- Analytics
- Management
- Team Building
- CRM
- Negotiation
- Marketing
- Receptionist
- Salesforce
- MS Office
- Inventory Management
- Account Management
- Problem Resolution
- Microsoft Office
- Pivot Tables
- VLOOKUP
Personal Information
Title: Business Analyst - Support Club
Timeline
Senior Operations Manager
AmeriLife
07.2019 - Current
Project Coordinator's Assistant
Support Club
02.2017 - 06.2018
Team Lead of Brand Ambassador
Vision Group Holdings
08.2014 - 05.2016
Sales Associate
Ross Dress For Less
08.2012 - 08.2013
Bachelor's - International Business and Trade
FAU
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