Rachelle Lopez

Houston,TX

Summary

Bilingual (English/Spanish) customer experience professional with over two years of high-volume service and sales experience. Skilled in inbound and outbound communication, conflict de-escalation, negotiation, and multitasking in fast-paced environments. Experienced in Microsoft Excel, Google Workspace, and remote collaboration tools including Slack and Microsoft Teams. Seeking a full-time or contract remote position in customer service, intake coordination, administrative support, or sales support.

Overview

years of professional experience

Work History

Sales Rep/Administrative Support

Excelsior Auto Group

01.2024 - Current

Assisted with inbound and outbound customer calls
Scheduled appointments and managed follow-ups
Supported basic sales negotiations and client communications
Performed data entry and maintained inventory records
Used Microsoft Excel and Google Sheets to track vehicle inventory
Supported front-desk operations and customer intake processes
Assist customers in the dealership or online
Explain vehicle features,specs,benefits, and price
Negotiate pricing,financing, and trade in values
Guide customers through the entire sales process
Complete paperwork like contracts, financing documents and registration
Follow up with leads and previous customers
Follow up after sales with customers for satisfaction

Bartender

Goode Company Restaurants

The Woodlands, TX

08.2025 - 01.2026

Delivered high-level customer experience in a fast-paced environment
Managed high-volume inbound guest interactions daily
Processed transactions and handled sales accurately
Greeted and assisted guests while managing multiple service requests
Responded to customer questions clearly and professionally
Supported sales through product recommendations and upselling
Maintained composure during high-pressure situations
Assisted with inventory tracking and organization
Consistently maintained positive customer satisfaction
Resolved customer concerns using effective de-escalation techniques
Upsold menu items and promoted specials to increase revenue
Coordinated inventory needs and monitored supply levels

Education

High School Diploma -

Klein High School

Spring, TX

05.2023

Skills

Bilingual: English & Spanish
Customer Experience & Retention
Inbound & Outbound Calls
Phone, Email & Chat Support
Sales & Upselling
Negotiation Skills
Conflict Resolution & De-escalation
Inventory Coordination

Data Entry & Record Management
Basic Microsoft Excel & PowerPoint
Google Workspace (Docs, Sheets, Gmail, Drive)
Slack & Microsoft Teams
Multitasking in High-Volume Environments
Time Management
Adaptability & Fast Learner
Team Collaboration

Languages

English

Native or Bilingual

Spanish