Rachelle Majnerich
Smithton,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Owner/Licensed Cosmetologist
Self-employed
Smithton, IL (Remote)
10.2017 - Current
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Answered phone calls and emails to schedule client appointments.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Maintained client treatment records and designed long-term care programs for return customers.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained regular client list and successfully handled walk-in customers.
- Used social media platforms to promote salon and services.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Developed loyal following of clients by providing high-quality services
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Cosmetologist
Fantastic Sam's
Waterloo, IL
06.2016 - 09.2017
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
No Degree - Medical Billing & Coding
AAPC
Online06.2024
No Degree - Biology of Hair, Skin, And Nails
Creative Touch Cosmetology School LLC
Waterloo, IL06.2016
GED -
SWIC
Belleville, IL10.2006
Skills
- Administrative Duties
- Workflow Efficiency
- Supply Monitoring
- Salon Management
- Build Customer Relationships
- Client Satisfaction
- Outstanding Client Retention
- Social skills
- Active Listening
- Friendly Communication
- Sales and Upselling
- Relationship building and management
- Product Sales
- Schedule Management
- Customer Service
Timeline
Owner/Licensed Cosmetologist
Self-employed
10.2017 - Current
Cosmetologist
Fantastic Sam's
06.2016 - 09.2017
No Degree - Medical Billing & Coding
AAPC
No Degree - Biology of Hair, Skin, And Nails
Creative Touch Cosmetology School LLC
GED -
SWIC