Rachelle Margo
Houston,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Regional Sales Coordinator
Johnson Controls
02.2023 - Current
- Cultivated a competitive yet supportive work environment that encouraged collaboration among team members towards shared goals.
- Established performance benchmarks for sales staff, driving accountability and motivation within the team.
- Assisted in the development of marketing materials that effectively communicated product value propositions to target audiences.
- Leveraged social media platforms to engage potential clients, expanding brand reach within the region.
- Negotiated contracts and pricing with clients, securing profitable deals for the company.
- Collaborated with cross-functional teams to ensure seamless communication and timely project delivery for customers.
- Regularly participated in industry networking events, staying informed about competitor offerings while identifying potential strategic partnerships for long-term success.
- Implemented innovative sales strategies that led to the acquisition of key accounts.
- Managed territory budgets efficiently, ensuring optimal allocation of resources toward high-impact activities.
- Streamlined sales processes to optimize efficiency, resulting in improved team productivity.
- Analyzed sales data to track performance metrics, uncovering areas for improvement and growth opportunities.
Program Manager
Effex Management Solutions
08.2021 - Current
- Oversees and manages an employee count of 200 + people
- Collaborates with production management to meet staffing needs and expectations
- Prepares and submits detailed reports to the client on a daily basis
- Prepares and submits detailed reports to the corporate office on a weekly basis
- Provides excellent customer service by keeping in constant communication with the client
- Manages recruiting strategies used to screen candidates
- Manages recruiting and coordinating team to ensure the client’s personnel needs are met in a timely manner
- Hires and screen candidates for the onsite internal team
- Oversees the maintenance of the employee database
- Oversees the site’s drug testing program
- Oversees background screenings
- Manages the employee timekeeping system
- Trains new internal onsite employees
- Manages injuries and accidents, works closely with corporate on investigations
- Manages employee relations complaints, works closely with corporate on investigations
- Responsible for submitting payroll for 200 + employees weekly
- Manages onsite safety program
- Serves as the main point of contact for the client’s HR, Production, and Facilities teams
- Works closely with the accounting department to ensure all invoicing is correct
- Works closely with collections to ensure all invoices are paid in a timely manner
Project Coordinator
Johnson Controls
12.2019 - 08.2021
- Coordinated monthly safety training with office staff and field technicians
- Managed a team of 13 technicians and multiple subcontractors
- Scheduled technicians according to skill set and availability
- Communicated with customers throughout entire project
- Ordered materials and supplies as needed
- Communicated and coordinated with vendors on parts availability
- Payroll administrator for installation and service departments
- Assisted management in determining warehouse inventories
- Worked closely with Installation Manager to track labor hours needed to complete projects
- Worked with sales department to address project insufficiencies
- Trained new department employees
- Processed internal closeout documents
- Assisted warehouse associate with monthly, quarterly, and annual inventories
- Worked closely with the sales team to ensure customer satisfaction
- Participated in conference calls with upper management on a weekly basis to report weekly progress
Assistant Manager
Marco's Pizza
07.2019 - 02.2021
- Handled customer complaints
- Ensured product quality
- Assisted General Manager with employee scheduling
- Ordered weekly supplies
- Oversaw daily operations
- Trained new employees
- Promoted after 1 month
- Counseled, mentored, disciplined staff
General Manager
Subway
09.2016 - 07.2019
- Completed employee scheduling
- Ensure employees comply with food safety requirements
- Ordered necessary supplies weekly
- Trained new employees
- Serve safe certified
- Provided excellent customer service
- Answered phones and assisted customers
- Handled customer complaints
- Submitted weekly payroll
- Managed an operating budget for 15- 20 employees
- Tracked sales performance
- Developed strong relations with customers and vendors on behalf of the organization
- Determined staffing and scheduling requirements
- Administered annual training to all employees
Safety Coordinator
Heart of Texas Regional Advisory Council
05.2018 - 12.2018
- Assisted Executive Director with training of medical personnel
- Organized community safety awareness events
- Kept inventory record of medical supplies
- Organized and planned safety meeting for all departments
- Performed routine safety inspections
- Assisted in material handling
- Ensured compliance with state and federal regulations
- Ensured compliance with OSHA regulations
- Scheduled employees for OSHA training
- Completed and maintained OSHA 300, 300A, and 301 forms
- Completed accident and injury investigations
- Prepared training presentations
- Wrote and implemented safety programs such as Lock Out Tag Out Procedures, Bloodborne Pathogens Exposure Control Plan, Chemical Hazard Communication, Confined Spaces, Fall Protection Work Plans
Head Student Tutor
Texas State Technical College
08.2017 - 07.2018
- Administrative Assistant to Director of Student Services
- Provided tutoring in Occupational Safety Compliance, Radiation Protection, and Environmental Health courses
- Maintained student records
- Assisted supervisor in planning student events
- Mentored students
- Developed and implemented tutoring programs
Safety Technician
Matrix Services
06.2015 - 08.2016
- Kept record of entries and exits through confined spaces
- Monitored areas using gas detection equipment
- Performed fire watch duties as needed
- Assisted in developing job safety analysis
- Organized and administered daily safety meetings
- Performed routine job site inspections
- Completed injury and accident investigations
- Scheduled and administered safety training to new hires
- Ensured compliance with OSHA regulations
- Ordered PPE as needed
Education
Associate of Applied Science - Occupational Safety Compliance
Texas State Technical College
08.2018
Skills
- Motivational skills
- Sales presentations
- Collaborative mindset
- Sales process optimization
- Sales reporting
- Sales training
- Pipeline management
- Performance tracking
- Professional networking
- Prospecting
Certification
- OSHA General Industry 10 hour
- OSHA General Industry 30 hour
- OSHA Construction Industry 10 hour
Timeline
Lead Regional Sales Coordinator
Johnson Controls
02.2023 - Current
Program Manager
Effex Management Solutions
08.2021 - Current
Project Coordinator
Johnson Controls
12.2019 - 08.2021
Assistant Manager
Marco's Pizza
07.2019 - 02.2021
Safety Coordinator
Heart of Texas Regional Advisory Council
05.2018 - 12.2018
Head Student Tutor
Texas State Technical College
08.2017 - 07.2018
General Manager
Subway
09.2016 - 07.2019
Safety Technician
Matrix Services
06.2015 - 08.2016
Associate of Applied Science - Occupational Safety Compliance
Texas State Technical College
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