Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Rachelle Mascardo

San Jose,US

Summary

Certified Phlebotomist with broad experience in fast-paced healthcare settings. Skilled in blood collection, specimen processing, and patient interaction to ensure comfort and accuracy during procedures. Demonstrated ability to maintain high standards of safety and hygiene, leading to improved patient satisfaction and efficiency in sample collection processes. Known for strong communication skills and teamwork, enhancing operational flow and patient care.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Medical Assistant

Silicon Valley Medical Development
San Jose, CA
06.2024 - Current
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted medical facilities to schedule patients for admission.
  • Processed orders for medical supplies and lab equipment.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Administered medications under physician's supervision.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Handled general office duties to support administrative staff during peak hours.
  • Collected samples from patients for laboratory testing purposes.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Prepared treatment rooms for patient examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Organized patient charts before each day's clinic sessions began.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Completed day-to-day duties accurately and efficiently.

RX Supervisor/Pharmacy Technician

CVS Pharmacy
Milpitas, CA
09.2020 - 06.2024
  • Oversaw pharmacy functions collaboratively.
  • Guaranteed precise prescription handling.
  • Applied visionary inventory management strategies.
  • Efficiently manage pharmacy operations, boosting workflow, and patient satisfaction.
  • Maintain precise control over medication inventory, ensuring accuracy and compliance.
  • Lead a team of technicians, fostering a collaborative environment that enhances performance.
  • Identified needs of customers promptly and efficiently.
  • Implemented new operational procedures, increasing efficiency.
  • Implement innovative practices to streamline pharmacy processes, enhancing efficiency.
  • Analyze workflow systems to identify and resolve inefficiencies, improving service delivery.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Maintained positive working relationship with fellow staff and management.

Phlebotomy/Clinical Laboratory Assistant

Kaiser Permanente
Santa Clara, CA
09.2023 - 10.2023
  • Greet the patient, enter patient demographics, and laboratory orders per requisitions for specimen collections.
  • Performed 600 successful venipunctures on a wide range of patients, using standard equipment, including vacutainer tubes and butterfly needles.
  • Collected specimens by initialing, dating, and noting the times of collection, and maintaining daily tallies of collections performed.
  • Followed standard operating procedures regarding the order of draw and specimen collection techniques.
  • Discard all materials used according to OSHA regulations.
  • Focused on patient bedside care, including proper patient identification and confidentiality.
  • Kept the area clean and restocked supplies.
  • Infection Control.
  • Patient confidentiality.
  • Sample and specimen collection.
  • Specimen Labeling Procedures
  • Patient Support.
  • Collaborated effectively with co-workers, and doctors, to ensure the highest quality of patient care.

Shift Supervisor

CVS Pharmacy
Milpitas, CA
12.2015 - 09.2020
  • Demonstrated strong leadership and team management skills.
  • Exhibited proficiency in conflict resolution and customer service.
  • Applied effective merchandising and sales techniques.
  • Showcased ability to streamline operations and improve efficiency.
  • Oversaw inventory management, reducing discrepancies by 20% and enhancing store operations.
  • Implemented innovative customer service strategies that increased customer retention rates.
  • Fostered a collaborative team environment that improved staff morale and performance.
  • Enhanced team productivity by optimizing shift schedules.
  • Pioneered a customer feedback system to refine service delivery.
  • Boosted shift efficiency by optimizing team workflows.

Customer Service Associate

Walmart Supercenter
Milpitas, CA
05.2015 - 09.2015
  • Delivered superior customer service, driving customer satisfaction and loyalty.
  • Addressed and resolved customer inquiries and complaints in a timely manner.
  • Leveraged strong communication skills to build and maintain customer relationships.
  • Implemented problem-solving skills to effectively handle customer issues, improving customer retention by 10%.
  • Managed multiple customer service tasks, maintaining high accuracy in transaction processing.

Education

Associate in Science - Medical Assisting

De Anza College
Cupertino, CA

Certificate of Achievement - Phlebotomy Technician

De Anza College
Cupertino, CA

Skills

  • Phlebotomy knowledge
  • Specimen preparation
  • Infection control
  • Venipuncture techniques
  • Clinical and administrative support
  • Centrifuge operation
  • Restocking lab supplies
  • Standards compliance
  • Medical Coding: CPT, ICD-10, HCPCS
  • HIPAA Compliance
  • Quality Control Guidelines
  • Medical terminology knowledge
  • Medical Records Management and Maintenance
  • Patient preparation and care
  • OSHA compliance
  • Patient confidentiality
  • EKG set up and monitoring
  • Excellent interpersonal skills
  • Team-oriented
  • Medication administration
  • Vital signs assessment
  • Health record management
  • Team collaboration
  • Time management
  • Multitasking

Certification

  • Certified Clinical Medical Assistant, National Health Career Association
  • Certified Medical Assistant, NCCT
  • California Certified Phlebotomy Technician I
  • Basic Life Support, American Heart Association
  • First Aid

References

  • Karen Bacarro, (669) 400-9061
  • Rossanna Umali, (408) 599-6299
  • Jader Ricarte, (408) 449-6082

Timeline

Medical Assistant

Silicon Valley Medical Development
06.2024 - Current

Phlebotomy/Clinical Laboratory Assistant

Kaiser Permanente
09.2023 - 10.2023

RX Supervisor/Pharmacy Technician

CVS Pharmacy
09.2020 - 06.2024

Shift Supervisor

CVS Pharmacy
12.2015 - 09.2020

Customer Service Associate

Walmart Supercenter
05.2015 - 09.2015

Associate in Science - Medical Assisting

De Anza College

Certificate of Achievement - Phlebotomy Technician

De Anza College

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Rachelle Mascardo