Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Rachelle Nealey

Houston,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Luxe Credit Services
Houston, Texas
07.2020 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Front Desk Receptionist

Greystone House Montessori School
Houston, Texas
08.2018 - 07.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed to appropriate personnel.

Montessori Directress

Spell Well Montessori School
Houston , Texas
06.2012 - 07.2017
  • Maintained high-quality child care standards based on developmentally appropriate practices.
  • Attended professional meetings and conferences to maintain and improve professional competence.
  • Prepared classroom and materials according to montessori pedagogy and needs of children.
  • Developed and implemented individualized learning plans, group lesson plans and classroom activities consistent with instructional guidelines.
  • Worked cooperatively with staff to provide training, support, guidance and constructive feedback.
  • Established inspiring classroom setting with systems and procedures that managed student behavior, movement and learning.
  • Informed students and families of classroom activities and student progress and identified methods to involve parents in student education.
  • Provided nurturing and stimulating educational environment for thirty five students.

Customer Service Associate

Sears
Houston, Texas
03.2000 - 06.2010
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Education

Bachelor of Science - Psychology

Abilene Christian University
Abilene, TX
12.2023

Certification - Early Childhood Education

Houston Montessori Center
Houston, Texas
06.2011

High School Diploma -

Dwight D. Eisenhower High School
10.1996

Skills

  • Courteous with Strong Service Mindset
  • Customer Retention Strategies
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Customer Data Confidentiality

Timeline

Customer Service Representative

Luxe Credit Services
07.2020 - Current

Front Desk Receptionist

Greystone House Montessori School
08.2018 - 07.2020

Montessori Directress

Spell Well Montessori School
06.2012 - 07.2017

Customer Service Associate

Sears
03.2000 - 06.2010

Bachelor of Science - Psychology

Abilene Christian University

Certification - Early Childhood Education

Houston Montessori Center

High School Diploma -

Dwight D. Eisenhower High School

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Rachelle Nealey