Rachelle Park
Summary
Honest and hardworking Attendance Clerk trained to effectively manage large amounts of information and traffic for busy office environments. A punctual and friendly individual willing to help with any task or project. Pursuing the position of Reading Rocks Program Assistant.
Overview
21
21
years of professional experience
Work History
Attendance Clerk
Billings Public Schools
01.2021 - Current
- The most important and part I love the most is interacting with the students at the Career Center.
- Maintained accurate attendance records for over [number] students across multiple grade levels, ensuring compliance and facilitating effective communication.
- Interacted with employees in a professional manner while addressing attendance-related issues.
- Tracked and updated data on student absences, truancy offenses, and disciplinary actions daily, contributing to informed decision-making and student support.
- Placed calls to parents to ascertain reasons for student absences, documenting details to identify patterns and support interventions.
Legal Administrative Assistant
Murphy Myers PLLC
01.2019 - 01.2021
- Filed legal documents at Yellowstone County Courthouse, maintaining compliance with local regulations.
- Calculating and calendaring deadlines and response dates.
- Maintaining paper and electronic files for each legal matter handled by the firm.
- Managed main phone line, ensuring timely and professional communication with clients and stakeholders.
- Provided in-person and telephone customer service, assisting clients with inquiries and concerns.
- Corresponded with adjusters and clients via mail and email to provide updates on legal matters, enhancing client engagement.
- Proofread and finalized letters and correspondence.
- Managing billing for expert and professional services used by the firm.
Legal Administrative Assistant
Avitus Group
10.2013 - 09.2018
- Managed the calendar for a busy 4 Attorney legal team.
- Managed litigation files and master spreadsheet, facilitating organized case tracking.
- Tracked Legal Department budget, ensuring accurate financial oversight.
- Submitted required court documents to the courthouse for legal proceedings.
- Managed receipt and documentation of subpoenas, ensuring timely responses.
- Corresponded directly with clients on the phone and through email.
- Prepared General Counsel for Board of Directors meetings every other month.
- Provided COIs for clients and vendors.
- Submitted claims to EPLI Insurance, E&O Insurance, and Auto Insurance.
- Updated office lease agreements for compliance and monitored renewal dates to prevent lapses.
Customer Care Supervisor, Retention Supervisor, Sales Supervisor
Bresnan Communications, Cablevision & Charter Communications
12.2004 - 10.2013
- Supervise teams of telephone agents in each of the above positions held.
- Managed teams to meet company performance expectations in working efficiency, accuracy of work, quality of customer interactions, and attendance.
- Monitored team performance daily and conducted one-on-one meetings with each team member to discuss progress and areas for improvement.
- I also wrote and delivered annual performance evaluations for each person on my team.
- I wrote and delivered ongoing performance improvement plans.
- Coordinated and followed up on performance incentives and competitions to motivate and engage team members.
- Conducted interviews to select qualified candidates for agent positions.
Education
General credits -
MSU-Billings
Billings, MT05-1994
High School -
Wolf Point High School
Wolf Point, MT05-1993
Skills
- Outgoing
- Detail-Oriented
- Organized
- Dependable
- Strong Communicator
- Excellent relationship builder
- Avid Reader
References
Available upon request
Timeline
Attendance Clerk
Billings Public Schools
01.2021 - Current
Legal Administrative Assistant
Murphy Myers PLLC
01.2019 - 01.2021
Legal Administrative Assistant
Avitus Group
10.2013 - 09.2018
Customer Care Supervisor, Retention Supervisor, Sales Supervisor
Bresnan Communications, Cablevision & Charter Communications
12.2004 - 10.2013
General credits -
MSU-Billings
High School -
Wolf Point High School