Rachelle Payne
Memphis,TN
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems
Proven expertise in investigating different types of property management fraud and coordinating fraud detection and prevention strategies. I have been lauded for my outstanding work and awarded with the Corporate Support Award. Dependable analyst who seeks out opportunities to go beyond the basics and positively impact the team to further my professional growth.
Overview
10
10
years of professional experience
Work History
Ancillary Analyst
Mid America Apartments
02.2022 - 12.2023
- Executed processes defined for fraud detection and prevention, while identifying new trends in fraud
- Monitored performance and applicant screening results to provide recommendations on process improvements to produce optimum results
- Caught fraudulent activity more quickly and efficiently, leading to a drop in cost of fraud by 50% and a drop in the cost of $5,000 per applicant
- Completed research, analysis and documentation of account activity and used personal judgment to determine appropriate actions that removed or minimized fraud exposure
- Monitors collections performance and applicant screening results to provide recommendations on process improvements to produce optimum results
- Analyzes issues on a daily and weekly basis to gauge their status and determine where corrections are needed; discovers opportunities within the various Corporate Services initiatives that may require further evaluation to improve performance
- Develops and manages cross- functional relationships at all organizational level to learn and maintain knowledge of the business with which to understand and optimize processes
- Provides support, customer service, and evaluations for Corporate Services programs
- Researched and adopted new technologies to add value to existing offerings.
- Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
Assistant Property Manager
Mid America Apartments
04.2018 - 02.2022
- Supported and facilitated leasing, resident retention, concessions and customer service activities of 618 units.
- Acquired property management experience including application processes, leasing, eviction notices, credit, and references approvals and provided leadership and guidance in the absence of the property manager
- Processed and managed all building service requests, updated tenant contact information, researched past due invoices, and set up new vendors in Yardi system
- Completes Statements of Deposit Activity (SODAs) for vacated apartment units in the Yardi system
Senior Leasing Consultant
Mid America Apartments
10.2015 - 08.2018
- Enthusiastically greeted potential residents, existing residents with strong focus on resident retention
- Filed own guest cards and maintain according to established procedures
- Demonstrated community and apartment/model and apply product knowledge to meet client needs by communicating the features and benefits; close the sale
- Updated availability reports and processed applications for approvals.
Store Floor Lead
Walgreens
07.2013 - 10.2015
- Provided leadership to team members by communicating tasks from the store manager, coaching on warehouse and vendor orders, and handling day-to-day cash functions
- Handled inventory and stock managing including outside vendor transactions
- Resolved customer complaints to ensure optimal satisfaction
- Motivated and lead team to meet and exceed daily targets.
Education
MBA -
Christian Brothers University
Memphis, TN05.2021
Bachelor of Science - Business Studies
Christian Brothers University
Memphis, TN05.2018
Skills
- Corrective Action Planning
- Business Operations Analysis
- Issue Research
- Analytical Thinking
- Trend Analysis
- Program Management
Timeline
Ancillary Analyst
Mid America Apartments
02.2022 - 12.2023
Assistant Property Manager
Mid America Apartments
04.2018 - 02.2022
Senior Leasing Consultant
Mid America Apartments
10.2015 - 08.2018
Store Floor Lead
Walgreens
07.2013 - 10.2015
MBA -
Christian Brothers University
Bachelor of Science - Business Studies
Christian Brothers University
Accomplishments
- Fraud Prevention Tools
Awards
• Corporate Support Award,
July 2022
“As mentioned throughout her multiple nominations, Rachelle's always the first person to reach out and one of the quickest to respond to our onsite teams when they need support. The experienced skills that she's brought to her role have met the needs of many of our properties, but Rachelle's support doesn't stop there. She is just as likely to pass on her knowledge to others aiming to educate our associates so they' re prepared for any essence that may come up in the future"
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