Rachelle Peterson (Ottesen)
BetterHelp
Littlefield,AZ
18
years of professional experience
Compassionate therapist and customer service worker with expertise in crisis intervention, problem-solving and building rapport. While no longer looking to work in a therapeutic space, I am committed to enhancing both customer service and mental health outcomes through evidence-based practices, compassionate care and dedication to caring for others in a team environment.
Work History
Therapist
1 Year- Utilized evidence-based therapeutic techniques to address various mental health issues effectively.
- Conducted individual therapy sessions to support clients in achieving personal goals.
- Collaborated with multidisciplinary teams to develop tailored treatment plans for diverse client needs.
- Documented client progress and adjusted treatment strategies for optimal outcomes.
- Engaged in continuous professional development through training workshops and seminars.
- Provided crisis intervention support to clients experiencing acute distress or emergencies.
- Fostered a safe, non-judgmental environment to promote open communication and trust with clients.
- Assisted in maintaining compliance with ethical guidelines and organizational policies on client confidentiality.
- Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
- Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
- Assessed clients' mental health needs, developed treatment plans and monitored progress.
- Improved patient outcomes by implementing evidence-based therapeutic techniques and interventions.
Therapist
3 Years 5 Months- Provided individual and group therapy sessions to patients suffering from mental health issues.
- Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
- Maintained and updated patient records, changes in service plans and treatment reports.
- Documented patient information, treatment plans, and patient responses.
- Counseled individuals, groups, and families to bring awareness of problems, deal with crisis situations and develop action plans.
- Improved patient outcomes by implementing evidence-based therapeutic techniques and interventions.
- Assessed clients' mental health needs, developed treatment plans and monitored progress.
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
- Fostered a safe, non-judgmental environment to promote open communication and trust with clients.
- Documented client progress and adjusted treatment strategies as needed for optimal outcomes.
- Conducted individual therapy sessions to support clients in achieving personal goals.
- Collaborated with multidisciplinary teams to develop tailored treatment plans for diverse client needs.
- Addressed cultural and diversity issues to provide clients with culturally responsive care.
- Supported clients in developing coping skills to help patients manage life challenges and difficulties.
- Built and maintained therapeutic relationships, fostering positive, supportive and empowering client environments.
- Facilitated healing and progress, navigating patients through challenging emotional landscapes.
- Conducted group therapy sessions to foster community support among participants.
Employment Specialist
4 Years 7 Months- Developed individualized employment plans based on client needs and capabilities.
- Coordinated job placement services, connecting clients with potential employers.
- Facilitated client assessments to identify employment goals and barriers.
- Conducted workshops on resume writing, interview techniques, and job search strategies.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
- Tracked client progress through detailed case notes and regular follow-ups, ensuring efficient service delivery.
- Assessed individuals to identify skills, strengths and interests for job placement.
- Engaged in continuous professional development, staying current on best practices in employment services and workforce development.
Telecommunications Operator
2 Years 8 Months- Operated advanced telecommunications equipment to facilitate real-time captioning services.
- Managed incoming calls, ensuring clear communication for hearing-impaired users.
- Collaborated with technical teams to troubleshoot and resolve service issues promptly.
- Trained new operators on system functionalities and customer service protocols.
- Conducted quality assurance checks on call accuracy and response times.
- Implemented process improvements that led to increased workflow efficiency within the telecommunications department.
- Collaborated with team members to maintain high-quality service standards, leading to increased client retention rates.
- Assisted management in evaluating employee performance through monitoring calls and providing constructive feedback as needed.
Teller
1 Year 5 Months- Processed customer transactions efficiently and accurately in high-volume banking environment.
- Maintained compliance with banking regulations while handling cash and confidential information.
- Assisted clients with account inquiries, ensuring prompt resolution of issues.
- Trained new tellers on operational procedures and customer service best practices.
- Provided exceptional customer service, fostering strong relationships and client loyalty.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Night Auditor
1 Year 8 Months- Reconciled daily revenue reports, identifying discrepancies and resolving issues promptly.
- Processed guest check-ins and check-outs efficiently, enhancing customer satisfaction.
- Managed guest check-ins and check-outs, providing exceptional customer service during late-night hours.
- Resolved guest inquiries and complaints efficiently, enhancing overall satisfaction and loyalty.
- Coordinated with housekeeping to maintain cleanliness standards for all areas of the hotel.
- Processed daily financial transactions, balancing cash drawers and reconciling discrepancies.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Logged wake-up call requests and set up automatic rings in system.
- Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
- Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Maintained strong relationships with returning guests by providing personalized service and attending to their specific needs during overnight stays.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Supervised front desk operations, mentoring staff on best practices in guest service.
- Conducted nightly audits to ensure accurate financial reporting and adherence to hotel policies.
Education
Master of Science - Clinical Mental Health Counseling
Bachelor of Science - Psychology
Skills
Individual therapy
Treatment Planning
Crisis intervention
CBT techniques
Behavior modification
Motivational interviewing
Psychoeducation
Documentation requirements
Client confidentiality
One-on-one support
Building rapport
Multicultural competence
Empathy development
Client relations
Self-care promotion
Timeline
Therapist
BetterHelp
06.2025 - 06.2026Read More
Therapist
Steps Recovery Center
12.2021 - 05.2025Read More
Employment Specialist
Southwest Behavioral Health Services
12.2014 - 07.2019Read More
Telecommunications Operator
Caption Call
03.2012 - 11.2014Read More
Teller
Zions Bank
05.2010 - 10.2011Read More
Night Auditor
Sleep Inn Hotel
09.2008 - 05.2010Read More
Walden Univserity
Master of Science from Clinical Mental Health Counseling
Read More
Univserity Of Phoenix
Bachelor of Science from Psychology
Read More