Rachelle Herkshan
Lockport,NY
Summary
Dedicated human services professional specializing in case management and client advocacy. Expertise in developing service plans, facilitating access to resources, and maintaining accurate documentation to enhance client stability. Experienced in direct care, crisis response, and service coordination, with a strong commitment to promoting long-term progress for individuals and families.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Family Preservation Caseworker
Native American Community Services
Buffalo, NY
06.2025 - 01.2027
- Facilitated access to housing counseling resources for clients., food assistance, and benefit resources improved through client linkage to essential support services.
- Identified appropriate support services through client needs assessments and direct recommendations of service options.
- Individualized service plans were developed from client strengths and identified needs.
- Timely client progress and resource use were supported through caseload tracking, appointment follow-up, and service plan monitoring.
- Client needs, goal progress, and service delivery were documented during home visits.
- Service plan follow-through remained on track through consistent caseload and appointment monitoring.
- Referrals for mental health counseling, substance abuse treatment, and community resources expanded client access to care.
- Assisted clients in conducting effective job searches., budgeting, parenting skills, and housing support were provided to assist client stability.
- Comprehensive care access improved through coordinated referrals to mental health counseling, substance abuse treatment, and community resources.
- Protected client confidentiality and private data by complying with strict policies.
Direct Support Professional
People Inc
Buffalo, NY
10.2023 - 08.2024
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Facilitated daily living routines and personal care for individuals with developmental disabilities, enhancing their independence and quality of life.
- Followed individualized service plans and person-centered support goals.
- Responded to behavioral needs using approved support strategies.
- Observed and recorded individuals' behaviors, communicated significant changes or concerns to supervisor to inform care strategies.
- Maintained accurate documentation of care notes, behaviors, and daily activities for People Inc records, ensuring compliance and continuity of care.
- Provided community outings, appointments, and transportation support.
Protective Care Provider
Child Protective Services
Warm Springs, OR
2010 - 2013
- Supervised children in child protective services, ensuring safety and well-being
- Documented and communicated concerns to child welfare staff and supervisors to support intervention efforts
- Adhered to child protection guidelines during care processes and care plans
Education
Bachelor of Science - Social Sciences
University of Central Florida
Orlando, FL08-2021
Skills
- Needs assessment
- Service planning
- Case management
- Referral coordination
- Crisis intervention
- Client advocacy
- Home visits
- Assessment skills
- Case file documentation
- Record keeping
Certification
- CPR and First Aid
Timeline
Family Preservation Caseworker
Native American Community Services
06.2025 - 01.2027
Direct Support Professional
People Inc
10.2023 - 08.2024
Protective Care Provider
Child Protective Services
2010 - 2013
Bachelor of Science - Social Sciences
University of Central Florida