Rachelle Poore-West
Monticello ,KY
Summary
I am a 35-year-old mother of two. I have a great customer service experience with a strong work ethic and proven problem-solving skills, I always make sure to make positive decisions and the right ones. I like to overlook my work to make sure that everything is done properly. Most importantly, I like to make sure the customer is happy I love working with people and four people and making sure there needs are met. I have worked in several customer service positions so I know how people maintain their work ethic. I know how they like things to be done in general. I just love working spending time with my family, my friends and staying busy. Customer service is a great place for me to be.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Food Production Worker
Tyson Foods
09.2025 - 11.2025
- I worked with the Federal Student aid contract and the COD while employed.
- Provided exceptional customer support through effective communication and problem-solving skills.
- Resolved customer inquiries efficiently using company-specific software and CRM tools.
- Assisted in training new staff on customer service protocols and best practices.
- Adapted to changing customer needs by learning new product information quickly.
- Collaborated with team members to improve service delivery processes and enhance customer satisfaction.
- Maintained accurate records of customer interactions and transactions in internal systems.
- Supported management in identifying areas for process improvements within the customer service department.
- Developed a comprehensive understanding of company policies to address client concerns effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Improved resolution time with effective problem-solving for customer complaints.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Sales Associate
Cumberland Green
05.2021 - 09.2024
- Ran register, cooked, done all job duties required.
- Assisted customers with product selections and provided information on promotions.
- Maintained knowledge of store inventory and ensured accurate stock levels.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to achieve sales targets and enhance customer experience.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Organized merchandise displays to maximize visual appeal and promote sales.
- Trained new staff on operational procedures and customer service standards.
- Analyzed sales data to identify trends and suggest improvements in product offerings.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Customer Service Representative
Senture
05.2010 - 09.2014
- I worked with the Federal Student aid contract and the COD while employed.
- Provided exceptional customer support through effective communication and problem-solving skills.
- Resolved customer inquiries efficiently using company-specific software and CRM tools.
- Assisted in training new staff on customer service protocols and best practices.
- Adapted to changing customer needs by learning new product information quickly.
- Collaborated with team members to improve service delivery processes and enhance customer satisfaction.
- Maintained accurate records of customer interactions and transactions in internal systems.
- Supported management in identifying areas for process improvements within the customer service department.
- Developed a comprehensive understanding of company policies to address client concerns effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Improved resolution time with effective problem-solving for customer complaints.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Conduent
05.2008 - 09.2009
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and provided backup support for organizational leadership.
Education
High School Diploma -
Monticello High School
Monticello, KY06.2010
Skills
- Packaging
- Great attendance
- Fast-paced environment
- PPE use
- Workplace safety
- Good manufacturing practices
- Strong work ethic
- Stocking and inventorying
- Punctual and dependable
- OSHA guidelines
- General manufacturing practices
- Heavy lifting
- Problem-solving
- Health and safety regulations
- Food production
- Food manufacturing processes
- Food packaging
- Sanitation procedures
- Food safety
- Measuring tools
- Work area sanitation
- Precision and attention to detail
- Production equipment operation
Accomplishments
I have accomplished many goals in life getting through school working great jobs, living and making the best life for my family. I’ve got great customer service skills, wonderful part attendant I and other people would consider myself as a hard worker always putting others first.
Affiliations
- American Marketing Association
- Customer service representative
Certification
CPR
Typing skills test
Timeline
Food Production Worker
Tyson Foods
09.2025 - 11.2025
Sales Associate
Cumberland Green
05.2021 - 09.2024
Customer Service Representative
Senture
05.2010 - 09.2014
Customer Service Representative
Conduent
05.2008 - 09.2009
High School Diploma -
Monticello High School