Summary
Overview
Work History
Education
Skills
referenses
Timeline
Generic
Rachelle Rand-Kelly

Rachelle Rand-Kelly

management
South Sioux City,NE

Summary

Results-driven professional with solid foundation in business management, with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

2024
2024
years of professional experience

Work History

Experience Manager

Ulta Beauty
2023 - 2024
  • Oversee administrative,sales, and employee areas of business in busy Salon Retail Store.
  • Stock product areas and esure staff are thoroughly trained on all items in order to proficiently meet and exceed sales goals.
  • Complete schedules and payroll,logs, and reports consistently and on timely manner.
  • Develope all staff into top performers with exceptional knowledge and there abilities.
  • Train and motivate staff and stylists to maximize efficiency and goal attainment.
  • Implement customer serviceand training initiatives that have improved satisfaction ratings.
  • Ability to maintain professional structure with customers in a retail enviroment and pleasing the guest.

Receptionist

Total Janitorial
2016 - 2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Cosmetology Instructor

ISB
11.2022 - 08.2023
  • Followed State curriculum accurately with detailed lesson plans.
  • Prepared students for State cosmetology exam with 100% success.
  • Planned both theory and practical lessons for 50 or more students.
  • Conducted practice exams for 50 or more students on both theoretical and practical sections.

Spa Manager

2 Finches Spa
04.2021 - 09.2022
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Recorded product sales into spa's weekly income report.
  • Utilized promotions, print and digital marketing to attract new clients.
  • Maintained front desk workstation by keeping it clean and organized.
  • Led spa tours for new members to familiarize guests with services provided.
  • Held individual meetings with employees to address performance issues, improve performance and boost profitability by guaranteeing excellent spa and customer service programs.
  • Responded to customer inquiries or complaints.
  • Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
  • Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.

Salon Manager /Asst Salon Manager, Cost Cutters

01.2005 - 01.2009
  • Budget Guidelines to meet weekly and monthly for a team.
  • Held employee meetings to discuss updated policies, guidelines, trends.
  • Attend industry events and continuing education workshops.
  • Retail ordering and supply orders.
  • Recruited talent and customer satisfaction.
  • Expand product and service sales to increase revenue.
  • Keeping facility clean and weel maintained to present best appearance to public.

Education

Instructor -

Iowa School of Beauty
Sioux City, IA

Business Management

University of Phoenix
Tempe, AZ
01-2022

Skills

  • Operational management
  • Staff Development
  • Inventory oversight
  • Budgeting
  • Customer appreciation
  • Financial management
  • Talent recruitment
  • Motivational leader
  • Monthly and weekly goal budgets
  • Administrative
  • Customer satisfaction
  • Inventory
  • Networking
  • Payroll
  • Policies
  • Recruitment
  • Retail
  • Sales
  • Staff Development
  • Decision-making
  • Issue resolution
  • Data confidentiality

referenses

I will supply referenses if requested

Timeline

Cosmetology Instructor

ISB
11.2022 - 08.2023

Spa Manager

2 Finches Spa
04.2021 - 09.2022

Salon Manager /Asst Salon Manager, Cost Cutters

01.2005 - 01.2009

Experience Manager

Ulta Beauty
2023 - 2024

Receptionist

Total Janitorial
2016 - 2024

Instructor -

Iowa School of Beauty

Business Management

University of Phoenix

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