Rachelle Rhinehart
Salem,Or.
Summary
Results-driven leader with 30 years’ experience guiding people focused initiatives, premium customer relationship account management, demonstrating a consistent record of exceeding sales goals and fostering customer loyalty through robust relationships. Skilled in retail management, construction management, conflict resolution, negotiation, and effective communication.
Overview
18
18
years of professional experience
Work History
District Services Manager
Home Depot
Eugene, OR
11.2024 - Current
- Managed and supervised a team of 30 service partners across the district.
- Monitored customer feedback and satisfaction ratings, identified areas for improvement and implemented corrective action plans.
- Ensured compliance with all applicable regulations, policies, procedures and standards related to service operations in the district.
- Conducted performance reviews of service partners on a regular basis, and provided guidance on improvement initiatives as needed.
- Resolving escalated customer complaints promptly and professionally.
- Facilitated training sessions for new employees on product features, use cases, troubleshooting techniques.
Outside Sales Representative
Home Depot
Portland, OR
05.2021 - 11.2024
- Increased sales volume by 32% by effectively managing 38 high-profile accounts.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Generated new business through cold-calling prospective clients.
Regional Renovation Services Branch Manager
Home Depot
, Pac NW
08.2019 - 05.2021
- Branch Management of Commercial Renovation Services for Washington and Idaho.
- Created and developed strong relationships with sales partners within each vertical, overcoming objections and negative sentiment toward HRS B2B programs with hard work and dedication.
- Project management includes vetting lead opportunities, creating bids, scope development, presenting bids to customers, job site inspections, scheduling to meet deadlines, quality control, punch walks, and invoicing.
- Utilize Salesforce to manage my market's bids, quotes, and projects.
Pro Desk Supervisor
Home Depot
Salem, OR
06.2006 - 08.2019
- Drive pro sales by consistently providing a high level of customer service for our pro customers.
- Lead, communicate, and train team and store associates on pro programs and driving sales.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
Education
Diploma -
Mcnary High School
Keizer, OR06.1991
Some College (No Degree) - Psychology
Chemeketa Community College
Salem, ORSkills
- Positive Interpersonal Skills
- Excellent communication skills
- Sales professional
- CRM proficiency
- Conflict Resolution
- Negotiation
Accomplishments
- Awarded the Circle of Excellence honor for best in class sales performance in 2019
Timeline
District Services Manager
Home Depot
11.2024 - Current
Outside Sales Representative
Home Depot
05.2021 - 11.2024
Regional Renovation Services Branch Manager
Home Depot
08.2019 - 05.2021
Pro Desk Supervisor
Home Depot
06.2006 - 08.2019
Diploma -
Mcnary High School
Some College (No Degree) - Psychology
Chemeketa Community College
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