Summary
Work History
Education
Skills
Timeline
Generic

Rachelle Ross

Las Vegas,Clark

Summary

Dynamic Director of Call Center Operations at Intouch Medical Marketing, adept at enhancing customer experience through innovative training programs and operational improvements. Expert in operations management and coaching, successfully deployed new technologies to optimize workflows, significantly boosting service quality and efficiency. Passionate about driving results and fostering team development.

Work History

Director of Call Center Operations

Intouch Medical Marketing
03.2025 - Current
  • Streamlined call center operations to enhance response times and customer satisfaction.
  • Developed training programs for staff to improve service quality and efficiency.
  • Analyzed performance metrics to identify areas for operational
  • Deployed new technologies to optimize workflow and reduce downtime. ConneXAI

Education

Associate of Arts - Arts

Snow College
Ephraim, UT
06-1993

Skills

  • Customer experience
  • Coaching and mentoring
  • Operations management
  • Innovation and creativity

Timeline

Director of Call Center Operations

Intouch Medical Marketing
03.2025 - Current

Associate of Arts - Arts

Snow College
Rachelle Ross