Rachelle Similien
Ocala,FL
Summary
Motivated and detail-oriented professional with a solid foundation in business administration and operations, focused on client relations and service delivery. Productive Senior Operations Specialist with a 10 year track record of building internal processes to meet client objectives. Skilled in planning and coordinating logistics, creating detailed reports and handling and resolving escalated issues. Detail-oriented, analytical and versed in quickly solving complex problems.
Overview
9
9
years of professional experience
Work History
Senior Operations Specialist
Guild Education
05.2021 - Current
- Provided strategic support to learners, utilizing bilingual communication in English and Haitian Creole, enhancing trust and partnership within diverse communities
- Analyzed learner data to identify trends, leading to 5% increase in satisfaction, essential for optimizing referral partnerships
- Collaborated with cross-functional teams to develop and implement process improvements, reducing response times by 20%
- Led initiatives to enhance credential evaluation, improving operational efficiency by 10% and ensuring quality service delivery
- Trained team members in data management best practices, contributing to improved data accuracy and process adherence.
Clinical Representative
University of Florida College of Dentistry
08.2019 - 04.2021
- Streamlined patient insurance verification and improved communication, enhancing relationships with external partners and reducing claim rejections by 18%
- Conducted comprehensive reviews of dental records, improving processing accuracy and leading to 25% reduction in delays.
- Contributed to case reviews and clinical observation by working with physicians, hospital and ambulatory surgery center staff.
- Developed relationships with new contacts in other departments within hospital to identify key decision-makers and facilitate future sales.
Human Service Worker
North Florida Evaluation and Treatment Center
06.2018 - 07.2019
- Delivered high-quality care to diverse patient population, contributing to 15% improvement in outcomes through effective data analysis and strategy implementation
- Provided training to junior staff, ensuring compliance with standards and consistency in care practices.
- Kept and established comprehensive case files to support proper documentation and record retention.
- Worked with others to manage numerous competing interests simultaneously and delegate accordingly to maximize productivity.
Medical Records Specialist
Healthfair
12.2015 - 04.2018
- Managed and analyzed patient records, ensuring documentation accuracy and improving overall efficiency by 20%
- Led team to resolve complex issues in medical records management, streamlining processes and reducing administrative errors by 12%.
- Maintained patient records in compliance with security regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
Education
Bachelor of Science in Business Administration -
Southern New Hampshire University
Manchester, NH08.2024
Associate of Science in Hospitality Management -
Valencia Community College
Orlando, FL07.2016
Skills
- Client Relationship Management
- Data-Driven Decision Making
- Process Improvement
- Cross-Functional Collaboration
- Salesforce & CRM Tools
- Multilingual Communication (English, Haitian Creole)
- Proficiency in Excel and Data Analysis Tools
- Strong Organizational Skills
- Salesforce
- Microsoft Office Suite (Excel, Word, PowerPoint)
- CRM Systems
Additional Information
Demonstrated interest in immigration and children’s rights issues, actively engaging in community outreach to support vulnerable populations., Committed to continuous learning and professional development, with an interest in emerging technologies for data analysis and public service.
Timeline
Senior Operations Specialist
Guild Education
05.2021 - Current
Clinical Representative
University of Florida College of Dentistry
08.2019 - 04.2021
Human Service Worker
North Florida Evaluation and Treatment Center
06.2018 - 07.2019
Medical Records Specialist
Healthfair
12.2015 - 04.2018
Bachelor of Science in Business Administration -
Southern New Hampshire University
Associate of Science in Hospitality Management -
Valencia Community College
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