RaChelle Singleton
Spring,TX
Summary
Enterprising Operations Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
20
20
years of professional experience
Work History
BRANCH MANAGER
HOUSTON REGION
OPERATIONS MANAGER VACATIONS
GO
03.2016 - Current
- Manage a team of travel agents to provide advice to multilevel customers on cruise vacations
- Provide all travel information, luggage tags and flight arrangements
- Research the latest travel fad to maximize the experience of the repeat client
- Recommend hotel and excursions for clients that want the maximum adventure.
ENROLLMENT ADVISOR
UNIVERSITY OF PHOENIX
04.2010 - 08.2015
- Under direct supervision of the Director of Admissions, recruit qualified candidates for the school in a compliant and appropriate manner
- Provide basic course and career information, routine guidance and resolve student inquiries, issues, and problems, and ensure appropriate action taken
- Key Achievements
- Consistently recognized as top advisor from management for retention efforts amongst my students
- Selected to announce graduates for Undergraduate and Masters Degrees for annual graduation
- Selected by manager to couple with colleague to lead team in most students enrolled in a quarter
- Responsibilities
- Conduct phone interviews to access students for enrollment process
- Effectively communicate with others over the phone, through email, chat and social media
- Provide basic information and routine advice, guidance and assistance to students using established procedures and policies on available programs and eligibility requirements, including the application of policies and procedures regarding the admissions process
BRANCH SALES MANAGER
HOOPER HOLMES
02.2009 - 03.2010
- Analyze, direct, and manage daily activities for a team of 100+ for a health information company
- Analyze current operation plan to refocus and resolve all operational challenges and personnel issues
- Sufficiently staff team comprised of both on-site and remote employees for the State of Texas
- Key Achievements
- Delivered 720k dollars in revenue transforming under-producing district, immediately resolving long-standing problems, and instituting incentives that elevated performance while building morale and motivation in less than one year
- Reduced direct cost by 32% by placing controls on inventory, distribution of supplies and supply ordering procedures
- Consistently top third of customer service index, high score of 90 out of 100
- Reduced Branch Examiner Error Report by 1.6% therefore recognized by Regional Vice President
- Responsibilities
- Responsible for building personal relationships with business accounts to further increase our referral number
- Contacted new and existing accounts to discuss service and procedures to ensure top customer service
- Coached, trained and developed employees to succeed in their long-term goals and utilize strengths to increase branches profitability.
Senior Manager
ENTERPRISE LEASING COMPANY
11.2003 - 01.2008
- To provide executive level strategic direction for all aspects of a discrete business unit and to supervise the efforts of the day to day managers and employees of that unit
- Key Achievements
- Managed multiple locations developing 3 Assistant Managers and 1 Branch Manager in record-breaking time
- Increased fleet by 41% through building solid relationships with key accounts
- Sustained 46% increase in sales over 3 quarters through the appropriate allocation of resources, staff development and strategic business partnerships
- Conducted performance evaluations, recommended salary increases, created performance improvement plans, and administered disciplinary actions are consistent with company
- Earned highest average net sales numbers amongst branch within region averaging $102/car
- Responsibilities
- Managed daily branch functions in a 100-car store, 125 car store and 85-car store with concentration in the 4 core areas of business - customer service, growth, employee development and profitability
- Forecasted, planned and executed branch strategies on monthly basis to accomplish branch profitably goals
- Processed weekly and monthly profit and expense reports pertaining to the branch to reach sales goals
- Created, implemented and managed a high-impact outside sales plan to capitalize on current and new business opportunities
- Effectively communicated with employees to maintain clear and defined personal expectations and branch expectations
- Responsible for building personal relationships with business accounts to further increase our referral number
- Delivered Performance updates for employees to upper management and processed reviews of employees to highlight successes and failures.
Education
Bachelor of Arts - Marketing Management And Research
Baylor University
Waco, TX08.2003
Skills
- Documentation
- Financial Industry Computer Systems Loan Accountant
- Reporting Familiarity
- Write Reports
- Project Management
- Sales Expertise
- Staff Supervision
- Staff Recruitment
Timeline
OPERATIONS MANAGER VACATIONS
GO
03.2016 - Current
ENROLLMENT ADVISOR
UNIVERSITY OF PHOENIX
04.2010 - 08.2015
BRANCH SALES MANAGER
HOOPER HOLMES
02.2009 - 03.2010
Senior Manager
ENTERPRISE LEASING COMPANY
11.2003 - 01.2008
BRANCH MANAGER
HOUSTON REGION
Bachelor of Arts - Marketing Management And Research
Baylor University