Rachelle Spence
Lavaca,Arkansas
Summary
Dynamic retail professional with a proven track record at St. VINCENT DE PAUL SOCIETY, excelling in customer service and team collaboration. Enhanced client satisfaction through effective training and strategic merchandising, achieving significant sales growth. Skilled in cash handling and fostering a positive work environment, driving employee retention and operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Cashier
Captians Food Mart
03.2024 - Current
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer and balanced daily sales.
- Assisted customers with product inquiries and resolved issues promptly.
- Worked with team to boost store operations and elevate service quality.
- Stocked shelves and organized merchandise to optimize customer experience.
- Implemented promotional displays to increase product visibility and sales.
- Trained new cashiers on operational procedures and customer service standards.
- Monitored inventory levels and communicated replenishment needs to management.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Retail Store Manager
St. VINCENT DE PAUL SOCIETY OF DesMoines
2022 - 2024
- Oversaw daily operations, ensuring efficient workflow and optimal staff performance.
- Trained and developed team members, fostering a collaborative work environment.
- Managed inventory levels, implementing effective stock control procedures.
- Enhanced customer service standards, leading to improved client satisfaction ratings.
- Analyzed sales data to identify trends, informing strategic merchandising decisions.
- Coordinated in-store promotions, driving increased foot traffic and sales growth.
- Implemented loss prevention strategies, reducing shrinkage through staff training and awareness programs.
- Conducted regular performance evaluations, providing constructive feedback for continuous improvement.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Managed store organization, maintenance, and purchasing functions.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Assisted with hiring, training and mentoring new staff members.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Interacted well with customers to build connections and nurture relationships.
Education
Associate of Science -
Southwestern Community College
Creston, IASkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
Timeline
Cashier
Captians Food Mart
03.2024 - Current
Retail Store Manager
St. VINCENT DE PAUL SOCIETY OF DesMoines
2022 - 2024
Associate of Science -
Southwestern Community College