Rachelle Sullivan

Enthusiastic customer service professional with expertise in communication, negotiating, and efficient report writing. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring consumers with talent for interacting with staff at all levels of organization.

I embody excellent customer service skills. I am an advocate for consumers by proactively providing accurate and timely information to ensure consumer knowledge. In addition, I am organized and able to work and engage in a fast paced environment across multiple facets, ensuring policy provisions, internal guidelines and compliance requirements are being met. Personal qualities include integrity, character and honesty. In addition, I am proficient at utilizing critical thinking and problem solving skills and ensuring positive and rewarding relationships with clients. I am able to collaborate among various utilization teams and provide excellent communication skills. I search to seek solutions, rather than to simply identify problems and partner with teams to achieve common goals. Lastly, I am extremely proficient at providing superior written reports that are clear, concise and proficiently written. I am a energetic and thrive in a team environment!