Rachelle Boutte
Youngsville,LA
Summary
Experienced in efficiently managing office operations, scheduling, and administrative tasks, ensuring a smooth workflow and office efficiency. Strong organizational skills and effective communication contribute to supporting team collaboration and adapting to dynamic work environments, consistently delivering reliable performance. Offers strong organizational abilities and a passion for learning and growth in office environments. Solid understanding of administrative procedures and adeptness in managing office software. Ready to utilize and develop organizational and communication skills in the desired position.
Overview
14
14
years of professional experience
Work History
Office Administrator
C & R Motor Works, LLC
07.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Oversaw inventory management, ensuring office supplies were adequately stocked without over ordering.
- Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
Patient Coordinator - Sleep Services
VieMed,LLC.
06.2023 - 06.2024
- I maintain the patients compliance with their CPAP equipment
- Contacting patients and pulling reports of data from the CPAP device, contacting physicians requesting visit notes within the first 90 days of the patient receiving the CPAP device to maintain compliance for insurance purposes in order for the insurance to pay for the equipment
- When a patient is utilizing their insurance provider to process the claims for their equipment, the insurance requires a compliant download of 70% or better from the CPAP device, along with a Follow-Up visit with their physician
- The Physician is to then send us the visit notes stating that the patient is Using the device, Benefitting from using the device, and Needs to continue to use it before the insurance will process the claim
- The patient has to complete compliance within the first 90 days of receiving the CPAP device
- If the patient fails to meet compliance in the required time frame, I have to either charge the patient the cash price for the equipment, or option 2 is to return the machine and Start over
- If the patient chooses to purchase the machine, then all supplies needed going forward are charged to the patient
- If the patient chooses to return and start over, it requires another sleep study that can only be tested in a Sleep Center lab
- I process email request from patients and physicians requesting supplies, data downloads, linking physicians to online accounts in order to access the patients data from the CPAP device
- Answer busy phone systems, and transfer to the appropriate department
- Process returns of equipment and print out the shipping labels for the patient to ship the equipment back to the company
- Process mail for the compliance department
- Downloading data from SD cards that are mailed into the office in order to get the current data from the CPAP device and Send the data to the requesting party
- Special projects as needed
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Taught patients and families to use at-home medical equipment.
Medicare Prior Authorizations Rep II
CVS Health / Aetna
09.2021 - 06.2023
- Processing Prior Authorizations for Medicare for Part D
- Up skilled in Intake
- I then moved over to the Aetna Part B Medicare Prior Authorizations
- I also received upskill training in setting up new patient/member accounts
- Entering in over rides to ensure the patient's medication or medical equipment would process correctly for payment, as well as being billed to the correct account/insurance provider plan
- My main objective was processing incoming precertification requests from the Doctor or Outpatient facilities for medications and medical equipment through faxes
- Replying to the Medical Facility of the Doctor's Office via phone or Fax upon approval
- Once my case was completed, It was then sent to the Pharmacist to complete the order
- Maintain and update patient account information
- Verify medicare insurance and update accordingly
- Data Entry
- Outbound phone calls to Doctor's office or Medical Facilities to obtain clinical information in order to complete the precertification process
- While maintaining a courteous and Professional demeanor
- Managed approximately 30-50 incoming calls, emails and faxes per day from customers.
Registration Administrator I
Softpath Systems (Temp Service) - Cox Automotive (Client)
06.2020 - 08.2021
- Process automobile registrations for local automobile dealerships
- Courier - Run local routes delivering and picking up new registrations for processing
- Temporary position until the contract expires
- Data entry
- Process incoming registrations for new and Used vehicles
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Maintained detailed records of registrant information for efficient tracking and reporting purposes.
- Enhanced registration efficiency by streamlining processes and utilizing innovative administrative tools.
- Handled sensitive personal information with discretion, adhering to strict confidentiality protocols at all times.
- Conducted regular audits of registration data, ensuring accuracy and compliance with regulations.
- Reduced registration errors significantly by implementing thorough quality control measures.
- Implemented effective communication strategies for timely dissemination of registration updates and changes.
- Managed high volumes of daily registrations, ensuring accurate data entry and prompt processing.
Customer Service Representative
Gerber Collision
12.2019 - 03.2020
- Data Entry
- Build new customer accounts
- Billing
- Schedule Customers
- Schedule Rental Vehicles for customers while the vehicle is being serviced
- Answer busy multi line phone system
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Lay Off due to COVID
Service Coordinator
Acadiana Security Plus, LLC
01.2012 - 08.2019
- Schedule Service Appointments with customers
- Route the Service Technicians to appropriate customer locations
- Troubleshoot faulty alarm systems, Video Doorbells, Z-Wave Door Locks, etc
- Answer Busy Multi Line phone system with Customer Service being a top priority
- Service Coordinator 04/2019 - 08/2019
- Central Station Supervisor 04/2014 - 04/2019
- Dispatcher 01/2012-04/2014
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Assessed customer needs and developed solutions to meet needs.
- Streamlined service coordination processes for improved team productivity and response times.
- Increased client trust with consistent follow-ups to gather feedback and address concerns.
Customer Care Center
AT&T
03.2011 - 01.2012
- Maintain up to date knowledge of store policies regarding payments, returns, and exchanges
- Developed highly empathetic client relationships and rapport with clients
- Achieved Sales Goals with a value-focused customer service approach
- Resolved product issues and shared benefits of new technology
- Managed quality communication, customer support, and product representation for each client
- Worked under strict guidelines and responded to service requests and responded to emergency call outs as needed
- Interacted with the customers and retail purchasers to expedite orders
- Managed department call volume of 50-75 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Streamlined call center operations for increased efficiency by implementing effective team training programs.
- Maintained high-quality service standards with focused employee coaching and performance evaluations.
- Collaborated with cross-functional teams to implement company-wide initiatives for enhanced customer experience.
- Enhanced customer satisfaction by addressing and resolving escalated concerns in a timely manner.
- Upheld a high standard of professionalism and empathy in all customer interactions, serving as a role model for team members.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Applied best practices in customer service, sales, and employee management to exceed organizational goals.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Worked with providers to define quality metrics and outcome reporting process.
Education
GED -
Southwest Louisiana Community College
Lafayette, LA01-2021
Skills
- Invoicing
- Payroll
- Telephone Specialist
- Clerical Administration
- Computer Proficiency
- Data Entry
- Scheduling
- Planning
- Organization
- Multitasking
- Critical Thinking
- Conflict Resolution
- Customer Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Administrator
C & R Motor Works, LLC
07.2024 - Current
Patient Coordinator - Sleep Services
VieMed,LLC.
06.2023 - 06.2024
Medicare Prior Authorizations Rep II
CVS Health / Aetna
09.2021 - 06.2023
Registration Administrator I
Softpath Systems (Temp Service) - Cox Automotive (Client)
06.2020 - 08.2021
Customer Service Representative
Gerber Collision
12.2019 - 03.2020
Service Coordinator
Acadiana Security Plus, LLC
01.2012 - 08.2019
Customer Care Center
AT&T
03.2011 - 01.2012
GED -
Southwest Louisiana Community College
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