Rachelle Toth
Garfield Heights,OH
Summary
Dynamic Shift Leader at Walgreens with a proven track record in enhancing customer satisfaction and team performance. Skilled in cash handling and conflict resolution, I effectively trained staff and optimized operations, resulting in improved workflow and a positive work environment. Committed to maintaining high standards of service and safety.
Overview
19
19
years of professional experience
Work History
Shift Leader
Walgreens
Independence, OH
02.2007 - Current
- Supervised daily operations, ensuring efficient workflow and adherence to company policies.
- Trained and mentored team members on customer service best practices and operational procedures.
- Enhanced store presentation by maintaining merchandising standards and optimizing product displays.
- Resolved customer issues promptly, improving overall satisfaction and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversee daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed inventory levels and ordered supplies to keep location well stocked with necessary supplies and products.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
- Entered and filled patient prescriptions
- Helped to maintain cleanliness of the pharmacy
- Helped to keep track of outdated medications to ensure the safety of patients
- Solved insurance issues
Education
High School Diploma -
Strongsville High School
Strongsville, OH06.1995
Skills
Positive attitude
Cash handling
Team leadership
Problem-solving
Customer service focus
Flexible schedule
Team motivation
Training assistance
Creative problem solving
Customer service management
Team collaboration and leadership
Team supervision
Conflict resolution
Staff education and training
Staff supervision
Staff training and development
POS system operation
Inventory counts
Sales and upselling
Shift paperwork completion
Daily workflows
Staff development
Verbal and written communication
Employee recognition
OSHA regulations compliance
Shift checklists
Shift leadership
Staff engagement
Inventory skills
I have been working with inventory control for numerous years. Starting at Tops, a former grocery store, where I was in many rolls that required working with inventory. In both the floral and bakery departments ordering supplies,
With Walgreens I was an Inventory Specialist. I had to keep track and correct product counts. I checked in the warehouse order as well as vendor orders. In this position, I was also in charge of ordering all store supplies.
Timeline
Shift Leader
Walgreens
02.2007 - Current
High School Diploma -
Strongsville High School