Rachelle Van Kley
Rock Valley,IA
Summary
Compassionate and detail-oriented Administrative Assistant with over 25 years of experience in mental healthcare settings. Expert in client communication, crisis support, and coordinating with psychiatric professionals to provide safe, timely, and effective care. Recognized for calming presence, discretion, and dedication to client well-being.
Overview
32
32
years of professional experience
Work History
Administrative Assistant to Psychiatric Nurse Practitioner
Creative Living Center
01.1998 - Current
- Scheduled and confirmed patient appointments, ensuring seamless clinic operations
- Handled high-volume, multi-line phone systems with professionalism and empathy
- Responded to client inquiries regarding medication refills, dosage changes, and side effects
- De-escalated emotionally sensitive situations related to medication anxiety or withdrawal symptoms
- Communicated urgent concerns to psychiatric providers and coordinated care plans for client safety
- Collected and documented patient vitals during intake appointments
- Maintained accurate and confidential records in compliance with HIPAA regulations
- Performed general clerical duties including typing, filing, and electronic data entry
Receptionist
Metro Waste Disposal
01.1993 - 01.1996
- Answered incoming phone calls and provided customer service support
- Performed clerical tasks including document filing and message routing
Skills
- Client Communication & Support
- Appointment Scheduling
- Crisis De-escalation
- Medication Coordination
- Vital Signs Monitoring
- Multi-line Phone Systems
- Confidential Recordkeeping
- Microsoft Office & Data Entry
- Team Collaboration & Support
Timeline
Administrative Assistant to Psychiatric Nurse Practitioner
Creative Living Center
01.1998 - Current
Receptionist
Metro Waste Disposal
01.1993 - 01.1996
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