RACHELLE WADDY
KATY,United States
Summary
Dynamic cybersecurity strategist with a sharp eye for risk assessment and mitigation, dedicated to fortifying organizational assets. Certified Scrum Master with a track record of agile project management triumphs. Seasoned in orchestrating ServiceNow systems and, optimizing functionality for seamless operations. Proficient in fine-tuning server and cloud-based environments within the ServiceNow ecosystem. Committed to relentless vigilance, staying ahead of the curve with cutting-edge cybersecurity advancements to ensure impenetrable defense against ever-evolving threats.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cybersecurity Analyst-Real-world Training Program
Leading Edge Skills
08.2022 - Current
- Collaborated with IT teams to integrate security measures into development and deployment of new applications.
- Identified 8 critical vulnerabilities, reducing the overall risk exposure. Increased system security by 25% through comprehensive security audits.
- Improved incident response times by developing and maintaining cybersecurity playbooks for common attack scenarios.
- Administered and monitored firewalls, intrusion detection systems and anti-virus software to detect risks by Improving system security posture by 18% through continuous monitoring and timely response to threats.
Scrum Master Mentorship
IgnITe-Truist
09.2023 - Current
- Improved team efficiency by implementing Agile and Scrum methodologies for project management, resulting in 25% increase in productivity.
- Facilitated Scrum framework – sprint retrospectives.
- Identified and removed impediments that hinder team progress, facilitating smooth execution of project tasks, resulting in 20% reduction in project delays.
- Utilize appropriate tools to track project deliverables, ensuring transparency and accountability.
- Coached cross-functional teams on Agile principles, leading to increase by 40% successful project deliveries.
ServiceNow Administrator Extern
ServiceNow
01.2023 - 10.2023
- Reduced service disruptions by 20% through proactive monitoring, diagnosing, and resolving incidents, maintaining higher level of system uptime.
- Championed adoption of agile methodologies in management of ServiceNow projects, leading to faster deployment times and more efficient project execution.
- Managed change requests effectively, ensuring minimal disruption to ongoing operations while implementing necessary modifications to platform.
- Enhanced system performance by optimizing ServiceNow configurations and customizations with knowledge of CDMDB and SAM, resulting in 15% improvement in platform responsiveness and user satisfaction.
Behavioral Health Coordinator
Rogers Behavioral Health
02.2020 - 01.2023
- Mentored new Behavioral Health Coordinators, resulting in 25% increase in efficiency and effectiveness in patient care coordination and case management processes.
- Collaborated closely with insurance providers, leading to 15% decrease in out-of-pocket expenses for clients while ensuring proper coverage for necessary services.
- Contributed to development of organizational policies related to behavioral health services that aligned with state regulations and accreditation standards.
Education
Bachelor of Science -
Western Governors University At Salt Lake City
Salt Lake City, UT12.2025
Associate of Applied Science -
LoneStar Community College At Cypress
Cypress, TX01.2024
Skills
Risk Assessment & Mitigation, Cybersecurity Measures Enhancement, Agile Project Management, ServiceNow Administration, Threat Detection & Prevention, Microsoft Office Suite, Sprint Planning, Vulnerability Assessments, Incident Handling, Malware Analysis, Cross-Functional Collaboration, Technical Scripting (JavaScript, Firewall Configuration, Web Security, Change Management, Incident Response, Regulatory Compliance, Critical Thinking Skills
Certification
- Certified Scrum Master, CSM
- Certified Lean Six Sigma Yellow Belt
- Agile Project Management
- Jira Scrum Project
- Introduction to IBM z/OS-IBM Micro-Certification-Flow Designer
- ServiceNow Micro-Certification - Welcome to ServiceNow
- ServiceNow Administration Fundamentals
- ServiceNow Administrator, CSA
- Cybersecurity Job Simulation
Timeline
Scrum Master Mentorship
IgnITe-Truist
09.2023 - Current
ServiceNow Administrator Extern
ServiceNow
01.2023 - 10.2023
Cybersecurity Analyst-Real-world Training Program
Leading Edge Skills
08.2022 - Current
Behavioral Health Coordinator
Rogers Behavioral Health
02.2020 - 01.2023
Bachelor of Science -
Western Governors University At Salt Lake City
Associate of Applied Science -
LoneStar Community College At Cypress
- Certified Scrum Master, CSM
- Certified Lean Six Sigma Yellow Belt
- Agile Project Management
- Jira Scrum Project
- Introduction to IBM z/OS-IBM Micro-Certification-Flow Designer
- ServiceNow Micro-Certification - Welcome to ServiceNow
- ServiceNow Administration Fundamentals
- ServiceNow Administrator, CSA
- Cybersecurity Job Simulation
Similar Profiles
Michael HopperMichael Hopper
Cybersecurity Bootcamp Student at Leading Edge SkillsCybersecurity Bootcamp Student at Leading Edge Skills
James CanningJames Canning
Director Of Maintenance at Leading Edge Mechanical Ltd.Director Of Maintenance at Leading Edge Mechanical Ltd.
Curt BoganCurt Bogan
Services & Business Relations Agent at Leading Edge PaymentsServices & Business Relations Agent at Leading Edge Payments