Summary
Overview
Work History
Education
Skills
Certification
Timeline
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RACHELLE WADDY

KATY,United States

Summary

Dynamic cybersecurity strategist with a sharp eye for risk assessment and mitigation, dedicated to fortifying organizational assets. Certified Scrum Master with a track record of agile project management triumphs. Seasoned in orchestrating ServiceNow systems and, optimizing functionality for seamless operations. Proficient in fine-tuning server and cloud-based environments within the ServiceNow ecosystem. Committed to relentless vigilance, staying ahead of the curve with cutting-edge cybersecurity advancements to ensure impenetrable defense against ever-evolving threats.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cybersecurity Analyst-Real-world Training Program

Leading Edge Skills
08.2022 - Current
  • Collaborated with IT teams to integrate security measures into development and deployment of new applications.
  • Identified 8 critical vulnerabilities, reducing the overall risk exposure. Increased system security by 25% through comprehensive security audits.
  • Improved incident response times by developing and maintaining cybersecurity playbooks for common attack scenarios.
  • Administered and monitored firewalls, intrusion detection systems and anti-virus software to detect risks by Improving system security posture by 18% through continuous monitoring and timely response to threats.

Scrum Master Mentorship

IgnITe-Truist
09.2023 - Current
  • Improved team efficiency by implementing Agile and Scrum methodologies for project management, resulting in 25% increase in productivity.
  • Facilitated Scrum framework – sprint retrospectives.
  • Identified and removed impediments that hinder team progress, facilitating smooth execution of project tasks, resulting in 20% reduction in project delays.
  • Utilize appropriate tools to track project deliverables, ensuring transparency and accountability.
  • Coached cross-functional teams on Agile principles, leading to increase by 40% successful project deliveries.

ServiceNow Administrator Extern

ServiceNow
01.2023 - 10.2023
  • Reduced service disruptions by 20% through proactive monitoring, diagnosing, and resolving incidents, maintaining higher level of system uptime.
  • Championed adoption of agile methodologies in management of ServiceNow projects, leading to faster deployment times and more efficient project execution.
  • Managed change requests effectively, ensuring minimal disruption to ongoing operations while implementing necessary modifications to platform.
  • Enhanced system performance by optimizing ServiceNow configurations and customizations with knowledge of CDMDB and SAM, resulting in 15% improvement in platform responsiveness and user satisfaction.

Behavioral Health Coordinator

Rogers Behavioral Health
02.2020 - 01.2023
  • Mentored new Behavioral Health Coordinators, resulting in 25% increase in efficiency and effectiveness in patient care coordination and case management processes.
  • Collaborated closely with insurance providers, leading to 15% decrease in out-of-pocket expenses for clients while ensuring proper coverage for necessary services.
  • Contributed to development of organizational policies related to behavioral health services that aligned with state regulations and accreditation standards.

Education

Bachelor of Science -

Western Governors University At Salt Lake City
Salt Lake City, UT
12.2025

Associate of Applied Science -

LoneStar Community College At Cypress
Cypress, TX
01.2024

Skills

    Risk Assessment & Mitigation, Cybersecurity Measures Enhancement, Agile Project Management, ServiceNow Administration, Threat Detection & Prevention, Microsoft Office Suite, Sprint Planning, Vulnerability Assessments, Incident Handling, Malware Analysis, Cross-Functional Collaboration, Technical Scripting (JavaScript, Firewall Configuration, Web Security, Change Management, Incident Response, Regulatory Compliance, Critical Thinking Skills

Certification

  • Certified Scrum Master, CSM
  • Certified Lean Six Sigma Yellow Belt
  • Agile Project Management
  • Jira Scrum Project
  • Introduction to IBM z/OS-IBM Micro-Certification-Flow Designer
  • ServiceNow Micro-Certification - Welcome to ServiceNow
  • ServiceNow Administration Fundamentals
  • ServiceNow Administrator, CSA
  • Cybersecurity Job Simulation

Timeline

Scrum Master Mentorship

IgnITe-Truist
09.2023 - Current

ServiceNow Administrator Extern

ServiceNow
01.2023 - 10.2023

Cybersecurity Analyst-Real-world Training Program

Leading Edge Skills
08.2022 - Current

Behavioral Health Coordinator

Rogers Behavioral Health
02.2020 - 01.2023

Bachelor of Science -

Western Governors University At Salt Lake City

Associate of Applied Science -

LoneStar Community College At Cypress
  • Certified Scrum Master, CSM
  • Certified Lean Six Sigma Yellow Belt
  • Agile Project Management
  • Jira Scrum Project
  • Introduction to IBM z/OS-IBM Micro-Certification-Flow Designer
  • ServiceNow Micro-Certification - Welcome to ServiceNow
  • ServiceNow Administration Fundamentals
  • ServiceNow Administrator, CSA
  • Cybersecurity Job Simulation
RACHELLE WADDY