Rachelle Walker
Pittsburgh,PA
Summary
Dynamic and relationship-driven professional with proven success in business development and alumni leadership within the drug and alcohol treatment field. I am skilled in building referral networks, strengthening community partnerships and creating impactful aftercare and alumni engagement programs. I am known for compassionate communication, strategic outreach and the ability to support clients and partners through every stage of the recovery process
Overview
16
16
years of professional experience
Work History
Business Development Manager/ Alumni Director
Dreamlife Recovery
01.2025 - Current
- Lead and oversee all alumni engagement activities providing ongoing support, motivation and connection for program graduates
- Plan, coordinate and execute alumni events, meetings, workshops and community engagement activities (both in person and virtual)
- Represent the organization at community events and serve as the primary point of contact for the alumni network
- Collaborate with clinical, administrative and outreach teams to ensure smooth transition from treatment to aftercare
- Conduct outreach to identify new referral sources and expand brand awareness within the behavioral health and addiction treatment community
- Educate professionals, families, and community partners about level of care, admissions criteria, insurance options and clinical services
Business Development Officer/ Case Manager
Recovery Centers of America
09.2021 - 10.2024
- Worked closely with clinical, operational, and financial teams to align business goals with patient care.
- Tracked and analyzed key performance indicators (KPIs) to measure success, optimize strategies and ensure sustainable growth
- Achieved revenue growth through targeted campaigns, partnerships and service line expansion.
- Organized and participated in events to raise awareness about addiction and treatment services. Coordinated with community resources and agencies to secure necessary services for clients
Business Development Manager
Lenape Wellness Center
10.2024 - 01.2024
- Developed and executed strategic plans to expand market presence, including identifying new opportunities, building partnerships and driving revenue growth in the mental health industry.
- Conducted in depth market research to understand industry trends, target demographics and competitive positioning to inform business strategies.
- Cultivated relationships with healthcare providers, insurance networks, community organizations, and referral sources to increase patient acquisition and enhance organizational reach.
Case manager/ Call Center Supervisor
Crossroads Treatment Centers
04.2018 - 09.2021
- Provided comprehensive case management services to individuals in recovery, ensuring access to appropriate aftercare and support systems
- Conducted initial assessments to develop personalized treatment plans tailored to clients’ needs and recovery goals.
- Coordinated with multidisciplinary teams, including counselors, medical staff, and external agencies to deliver holistic care.
- Maintained detailed and accurate documentation, adhering to confidentiality and compliance standards
Customer Service Representative
H & R Block
01.2010 - 04.2015
- Delivered high quality customer service by assisting clients with tax preparedness inquiries and appointment scheduling
- Addressed customer concerns effectively, ensuring satisfaction and retention
- Managed financial transactions and maintained confidentiality of client information
- Trained new employees on customer service protocols and best practices
Education
Women in Gender Studies Major, Psychology Minor
Clarion University
05.2014
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Community College of Allegheny County
05.2008
Skills
- Promotional planning
- Prospecting
- Growth management
- Event planning
- Social networking
- multi media sources
Timeline
Business Development Manager/ Alumni Director
Dreamlife Recovery
01.2025 - Current
Business Development Manager
Lenape Wellness Center
10.2024 - 01.2024
Business Development Officer/ Case Manager
Recovery Centers of America
09.2021 - 10.2024
Case manager/ Call Center Supervisor
Crossroads Treatment Centers
04.2018 - 09.2021
Customer Service Representative
H & R Block
01.2010 - 04.2015
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Community College of Allegheny County
Women in Gender Studies Major, Psychology Minor
Clarion University