Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Rebecca Okmin

Walnut Creek,United States

Summary

Dynamic Client Care Coordinator at SkinSpirit with a proven track record in enhancing patient satisfaction and driving sales through effective communication and product education. Skilled in project management and conflict resolution, I excel at optimizing schedules and fostering strong client-provider relationships, consistently exceeding expectations in a fast-paced environment.

Overview

11
11
years of professional experience

Work History

Client Care Coordinator

SkinSpirit
Walnut Creek, United States
10.2024 - Current
  • Coordinated complex schedules for 18+ healthcare providers, maximizing efficiency and minimizing conflicts to support quality patient care.
  • Served as key liaison between clients and providers, ensuring clear communication and alignment on treatment plans and appointments.
  • Promoted and sold aesthetic solutions, exceeding monthly sales quotas and increasing product sales through strategic recommendations.
  • Assisted with onboarding and training for new admin staff.
  • Resolved client issues in real time, maintaining high satisfaction and provider readiness in a fast-paced clinical setting.
  • Educated clients on aesthetic treatments and products, leveraging in-depth knowledge to build trust and engagement.

Design and Showroom Coordinator

Vintage Design, Inc. an ADG Company
Livermore, United States
03.2024 - Current
  • As the sole Design Coordinator in our Livermore showroom, I am responsible for all customer service with buyers and vendors. I work as a team member with Designers (Sales), Operations/Purchasing and Escrow on various duties.
  • Responsibilities include: Inventory management, document accuracy, weekly reporting, team meetings as well as many other daily activities including all front office responsibilities required in a busy new home design center.

Trader Joe's Mate

Trader Joe's
Danville, United States
04.2022 - 03.2024
  • Manage over seventy employees.
  • Analyze sales and projections on a daily, weekly, monthly, and quarterly basis.
  • Support, train, and develop employees using various methods.
  • Analyze and develop employee strengths and needs on an individual basis.
  • Extensive customer service and conflict resolution.
  • Schedule employees based on need and sales projection.
  • Oversee budget and sales analysis and planning.
  • Extensive daily bookkeeping and analysis of sales.
  • Product quality and control.
  • Receive and distribute product in the store.
  • Serve as a mentor and lead by example.

Crew Member

Trader Joe's
Orange County, United States
08.2018 - 04.2022
  • Primary task is to provide the customer with an exceptional shopping experience.
  • Stocking and facing inventory throughout the store cash register. operation including POS, cash, check, and gift card transactions
  • Section leader for health and beauty aids, vitamins, nutritional bars in protein powders duties included riding the order daily and merchandising the sections.
  • Communicating with the managers and fellow crewmembers in a timely manner to further the goals of the shift.
  • Possesses a keen awareness for anticipating the needs of the customers.
  • Over the years maintained rapport with the regular clientele.
  • Consistently brings a friendly and helpful nature to the team.

Freelance Makeup Artist

Self-Employed
San Francisco Bay Area
09.2015 - 05.2021

Team and Recreational Gymnastics Coach

Tornado Acro/TNT Gymnastics and Martial Arts Sports Club
San Francisco Bay Area
11.2014 - 02.2016
  • Coached children of different ages and skill levels for the competitive team. I was a level 8 TNT National Champion 2014 and trained level 9.

Education

Educational Leadership and Administration, General

Chapman University
01.2019

General Studies

Colorado State University- Semester at Sea

Skills

  • Project Management
  • Client communication
  • Product education
  • Conflict resolution
  • Team collaboration
  • Employee training
  • Care consultation
  • Process improvements
  • Patient education
  • Customer account management
  • Service upselling
  • Project Coordination

Timeline

Client Care Coordinator

SkinSpirit
10.2024 - Current

Design and Showroom Coordinator

Vintage Design, Inc. an ADG Company
03.2024 - Current

Trader Joe's Mate

Trader Joe's
04.2022 - 03.2024

Crew Member

Trader Joe's
08.2018 - 04.2022

Freelance Makeup Artist

Self-Employed
09.2015 - 05.2021

Team and Recreational Gymnastics Coach

Tornado Acro/TNT Gymnastics and Martial Arts Sports Club
11.2014 - 02.2016

Educational Leadership and Administration, General

Chapman University

General Studies

Colorado State University- Semester at Sea

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