Rachelle Weaver
Greencastle,PA
Summary
Proven leader in housekeeping and customer service, I significantly enhanced efficiency and safety protocols at Affordable Rental Property Management. Expert in staff management and training, I excel in multitasking and prioritizing, ensuring top-notch service standards. My approach has consistently boosted team performance and customer satisfaction, underpinning a solid foundation in both hard (cleaning and sanitation standards) and soft (exceptional organization) skills. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
20
20
years of professional experience
Work History
Head Housekeeper
Affordable Rental Property Management
06.2013 - Current
- Handled emergency situations calmly and efficiently while prioritizing safety at all times.
- Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Evaluated employee performance and developed improvement plans.
- Managed scheduling of housekeeping staff, minimizing overtime expenses while maintaining quality service levels.
- Completed schedules, shift reports, and other business documentation.
- Enhanced team morale by fostering a supportive work environment that encouraged open communication among staff members.
- Adhered to safety protocols by enforcing proper equipment usage.
- Increased employee performance through effective supervision and training.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Key Holder / Bartender
The American Legion
12.2009 - 11.2011
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upheld strict regulations for safe alcohol service and food safety.
Customer Service / Sales Representative
Citibank
09.2004 - 03.2008
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
- Built relationships with customers and community to promote long term business growth.
- Presented professional image consistent with company's brand values.
- Set and achieved company defined sales goals.
Education
Incomplete - Social Work
Kaplan University
Hagerstown, MDDiploma - General Studies
Greencastle-Antrim High School
Greencastle, PA05.2001
Skills
- Housekeeping knowledge
- Customer service focus
- Cleaning and sanitation standards
- Exceptional organization
- Training and mentoring personnel
- Health and safety compliance
- Sanitation Standards
- Client Relations
- Chemical Handling
- Staff Management
- Sales and Marketing
- Maintenance Coordination
- Supply Inventory Management
- Staff Scheduling
- Multitasking and Prioritizing
- Time Management
- Team Support
- Heavy Lifting
- Residential Cleaning
- Interior and exterior cleaning
- Data Entry
- Professional and Courteous
Timeline
Head Housekeeper
Affordable Rental Property Management
06.2013 - Current
Key Holder / Bartender
The American Legion
12.2009 - 11.2011
Customer Service / Sales Representative
Citibank
09.2004 - 03.2008
Incomplete - Social Work
Kaplan University
Diploma - General Studies
Greencastle-Antrim High School
Similar Profiles
Simon GirardSimon Girard
Maintenance Manager at Affordable Property ManagementMaintenance Manager at Affordable Property Management
Louise CarpenterLouise Carpenter
Senior Property Manager at Affordable Property Management IncSenior Property Manager at Affordable Property Management Inc
Tracey RamosTracey Ramos
Leasing Consultant, Senior at Affordable Housing, Credit, Apartments Homes, Western National Property ManagementLeasing Consultant, Senior at Affordable Housing, Credit, Apartments Homes, Western National Property Management
Amber GroveAmber Grove
RN Case Manager at SpiriTrust Lutheran Home Care & HospiceRN Case Manager at SpiriTrust Lutheran Home Care & Hospice
David Lobley M.B.A.David Lobley M.B.A.
VP of Sales and Marketing at Hagerstown Kitchens Inc.VP of Sales and Marketing at Hagerstown Kitchens Inc.