Summary
Overview
Work History
Education
Skills
Timeline
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Rachelle Williams

Rachelle Williams

Dayton,Ohio

Summary

Goal-oriented Campus Director dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with students and staff to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities. With 17 years of experience in the Higher Education sector, the ability to lead and coach others for proficiency has provided cohesion in collaboration with departments and meeting institutional goals. Leading others to success and growth gives a sense of purpose.

Overview

17
17
years of professional experience

Work History

Campus Director

International College of Broadcasting (ICB)
09.2022 - Current
  • Developed and executed successful marketing campaigns to increase community awareness of institution's offerings.
  • Recruited top-tier faculty members to enhance quality of education on campus, resulting in increasing retention rates.
  • Oversaw student retention efforts and to maintain institutional goals and objectives.
  • Established partnerships with local businesses and organizations to provide students with networking opportunities and career resources.
  • Launched new academic programs in response to industry trends, preparing graduates for success in competitive job markets.
  • Oversaw facilities management, ensuring that buildings were well-maintained and equipped to meet needs of students and staff alike.
  • Spearheaded initiatives to improve diversity on-campus, creating inclusive atmosphere where all students felt welcome and supported.
  • Cultivated strong relationships with parents and community members, fostering a supportive learning environment for all students.
  • Increased campus efficiency by streamlining administrative processes and implementing new strategies.
  • Developed and oversaw campus budget to support annual planning and goal achievement.
  • Managed admissions efforts and drove marketing initiatives for new enrollment.
  • Promoted a culture of continuous improvement by regularly evaluating campus performance metrics and implementing data-driven initiatives.
  • Maintained compliance with all regulatory requirements with ACCSC, SBCCS, ODHE, VA and US DOE; ensuring the institution's continued accreditation status.
  • Led professional development workshops for staff and faculty, promoting growth opportunities within their respective fields.
  • Fostered collaboration between departments by establishing interdisciplinary curricula that encouraged cross-disciplinary learning experiences.
  • Directed daily academic administration, faculty support, and admissions efforts.
  • Implemented effective retention strategies that reduced student attrition rates while maintaining high levels of satisfaction among current students.
  • Collaborated with faculty and staff to identify and address institutional challenges.
  • Cultivated engaged student population with successful orientation programs.
  • Spearheaded technology initiatives to support student learning and academic excellence.
  • Conferred with educators to rebalance classes, increase resource utilization, and integrate new technology.
  • Developed and implemented student success initiatives to recognize and encourage achievement.
  • Implemented strategies to increase student recruiting, engagement and retention.

Assistant Director of Audit and Compliance

Sinclair Community College
06.2022 - 09.2022
  • Help maintain the operational policies and procedures of the Financial Aid and Scholarships office, specifically with FSA requirements
  • Provided oversight and R2T4 guidance with the compliance team
  • Maintained up to date knowledge of Title IV and State laws and regulations to ensure compliance with management and disbursing of funds
  • Served as the liaison between departments for projects and initiatives
  • Collaborated with various departments that have one on one connections with the Financial Aid office
  • Collaborated with specific roles within the department to assist with any compliance issues
  • Conducted internal audits with third party CPA firm to ensure that we are compliant with FSA R2T4 standards
  • Worked with the Director of Financial Aid to inform him of any notices or areas of opportunity for compliance within the department
  • Partnered with the auditors for on-site visits and navigation
  • Managed the compliance team to ensure that we complied with federal, state, and institutional policies
  • Assisted with compiling and maintaining Consumer Information
  • Researched, developed, implemented, and monitored policies and procedures that impacted the department and other academic departments as needed
  • Discussed and trained colleagues for compliance with regulations
  • Managed a team of 2 individuals to monitor R2T4 Calculations
  • Policy writing for the Financial Aid and Scholarships office
  • Assisted with maintaining the compliance calendar for the department
  • Managed and updated the E-App for the institution.

Director of Financial Aid/VA School Certifying Official/Interim School Director

International College of Broadcasting (ICB)
03.2019 - 06.2022
  • Advising students of financial aid eligibility
  • Awarding, disbursing, tracking all financial aid and federal disbursements made to the school
  • Awarding, disbursing, and tracking all of Ohio Department of Higher Education grants sent to the institution
  • Calculating and reporting 1098-T forms to students and the IRS annually
  • Coaching students on the best possible course of action regarding their financial aid
  • Collaborating and working with our accountant
  • Completing R2T4 calculations for withdrawn students
  • Compiling financial aid policies and procedures for our accrediting bodies
  • Completed and maintained all verification documents and documentation as applicable
  • Conducting annual financial aid audits
  • Conducting annual IPEDS data collection annually
  • Conducting state grant audits
  • Continuous training with the VA regarding updates for School Certifying Officials
  • Continuous training with FSA
  • Correcting and adjusting aid within compliance
  • Exit counseling for graduate and withdrawn students
  • HEERF awarding, completing, data tracking, requesting, configuring methodology, and compiling compliant policies and procedures for awarding
  • Holding individuals accountable to accomplishing tasks within a certain deadline
  • Implemented and compiled a new CRM system for academic and account management track
  • In charge of entire student population for account reconciliation regarding remaining balance to schedule and issuing credit balances
  • IPEDS data collection
  • Maintaining and updating our financial aid policies and procedures
  • Maintaining and updating our school catalog annually
  • Organized all functionalities of the financial aid office for a more efficient workflow
  • Preparing for our Self-Evaluation Review with our accrediting body (ACCSC)
  • Providing clear and succinct direction on how operations should be done regarding academic reporting, attendance, and academic file review
  • Rectified all prior year audit findings and implemented new policies and procedures to reduce repeat findings
  • SSCR reporting bi-monthly for enrollment reporting services to NSLDS
  • Tracking and reporting academic deficiencies, such as transfer credits, course repetition, and missing grades
  • Tracking all completed trainings
  • Tracking and repackaging financial aid for entire student population
  • Tracking missing documents to ensure compliance with federal requirements
  • Training admissions, the registrar, instructors, and department heads of new regulations regarding financial aid, veteran’s benefits, and state benefits
  • Working with the State Approving Agency for Compliance Surveys and annual Catalog Revisions
  • Working with third party servicers to ensure that functionality of business operations is running smoothly
  • Working with multiple departments at the institution to ensure that we are within compliance for our accreditation.

Customer Service Representative/Account Manager

Shorr Packaging
09.2018 - 03.2019
  • Brand Ambassador to assist with any issues with our customers
  • Communicated amounts due to customers
  • Communicated with vendors on products for customers
  • Compiled billing summaries for Kohls department stores corporate office
  • Maintained freight charges for our customers in order management system
  • Maintaining and tracking inventory
  • Relationship building with customers
  • Tracking shipments to customers
  • Tracking, collecting, and managing invoices
  • Updating costs and resale for Sales Representatives Commission
  • Working with multiple departments to ensure transactions were completed for our customers.

Academic and Financial Advisor – Student Support Advisor II

DeVry University and Keller Graduate School of Management
03.2014 - 08.2018
  • 100% Service Level Response time in our Case Management system
  • Responded to cases with escalated issues at 100% response rate within the 24-48 time frames
  • 114 out of 130 students persisted in my portfolio, meaning to move forward in their degree
  • My persistence rate of 87% is higher than the team average of 80%
  • 81% talking time on the phone our goal was (21% above the goal of 60%)
  • Advised academically and financially 50 new students every 8 weeks
  • Advised on Military Benefits, and their eligibility
  • Advised on the best plan of action for completion of program along with their remaining Title IV eligibility
  • Attended the School Certifying Official conference in May 2017
  • Bridged the gap between multiple departments, such as Academics, Admissions, and Student Finance Operations
  • Carried on average an 83% financial clearance rate
  • Group goal is 70%
  • Collaborated with Admissions to meet Financial Clearance for start date
  • Completed multiple trainings for Academics, Financial Aid, and Veterans Benefits
  • Completed VA training through the Veterans Affairs website to properly advise military students
  • Consistently provided support and guidance to fellow peers to grow in their opportunities
  • Counsel at least 35 continuing students per week with their Academic and Financial standing
  • Documented all interactions with students in the appropriate institutional systems, while mentoring others on best practices in student advising
  • Handled escalated student issues with regards to academics or their financial account
  • Kept track of student data to identify triggers and trends across student populations to obtain a better understanding of challenges and successes
  • Maintains and communicates a high level of understanding in regards to academics and Title IV programs, policies and procedures including institutional policies and compliance
  • Managed 130 students’ accounts receivables
  • Managed a portfolio of at least 130 students
  • Financially and academically advised every student in my portfolio
  • POC for our location with Veterans Affairs, completed catalog revisions whenever needed for updates
  • Promotion given in January 2017 to the second level of advising, which incorporates training and coaching work colleagues, along with special projects
  • Provided training, guidance and coaching to peers and student workers as needed including sharing best practices with colleagues
  • Top 3 Student Support Adviser in productivity out of 5 schools.

Senior Financial Aid Administrator

Fortis College
11.2008 - 03.2014
  • Completed date processing of student information into system software (FAME) interfacing with the Department of Education for the purposes of receiving payment for awards
  • Coordinated the Federal Work Study program, collected employment documentation to place students into Federal Work Study positions
  • Coordinated with the Business Office staff to ensure students’ financial obligations were sustained
  • Counseled over 20 students daily with Title IV questions
  • Entered financial aid information into the appropriate financial software for self-processing
  • Packaged students’ financial aid according to eligibility guidelines regulated by the Department of Education
  • Responsible for a bi-monthly report for inputting over 3000 students for the SSCR (Student Status Campus Report)
  • Responsible for tracking 1300 students packaging statuses as well as checking eligibility for students to make sure they are entitled to the extra federal funds that are on their student accounts
  • Tracked the Federal Work Study budget of over $100,000
  • Verified students’ financial aid forms
  • Completed and corrected information reported to the Department of Education.

Admissions Coordinator

Fortis College
03.2007 - 11.2008
  • Kept track of admission representatives schedule and informed them of conflicting appointment times
  • Proficiently maintained all student records through our computer program
  • Responsible for all organization and filing of all admissions paperwork
  • Skillfully directed calls to over 125 different extensions receiving an excess of over 100 calls per hour
  • Solely responsible for data entry onto weekly report for our corporate office
  • Worked closely with Director of Admissions to complete and assemble the numbers to input data into the Monthly 3R report for our corporate office
  • Worked with our corporate office to correspond numbers for our monthly goal.

Education

Bachelor of Science - Organizational Management

Morningside College
Sioux City, IA
07.2020

Associate of Applied Science - Fashion Design

The Art Institute of Fort Lauderdale
Fort Lauderdale, FL
06.2005

Skills

  • Adobe Creative Cloud
  • Advanced in Microsoft Office Suite (Word, Excel, etc)
  • Campus Cloud
  • Campus Vue Student 120
  • Civitas
  • Cognos
  • Common Origination and Disbursement (COD)
  • Data Analytics
  • DoD MOU
  • EdConnect
  • Ellucian Banner
  • E-Z Audit
  • FAA Access
  • FAME (Financial Aid Management Education)
  • Federal Register
  • FSA Training Website
  • FSA Partner Connect
  • G5
  • Grantsgov
  • HEERF Educational Statistics Site
  • IPEDS
  • Moodle
  • National Student Loan Data System (NSLDS)
  • Ohio Department of Higher Education Website
  • Oracle Database Systems
  • R2T4 Calculations
  • Salesforce
  • School Certifying Officials Live Assessments
  • STARS Campus Management
  • Studentaidgov
  • SXe (Order Management System)
  • VA Enrollment Manager
  • VA Once
  • Vetsgov
  • Von Apps
  • WinZip Computing
  • Account auditing
  • Account management
  • Account reconciliation
  • Admissions support
  • Advisor to students and colleagues
  • Analytical
  • Awarding aid
  • Coachable
  • Completing compliance audits
  • CRM tools management
  • Customer service
  • Data management
  • Disbursing aid
  • Goal-oriented
  • Invoice tracking
  • Multi-task oriented
  • Negotiation skills
  • Organized
  • Patience
  • Packaging financial aid
  • Proactive
  • Problem solving
  • Project management
  • Self-motivated
  • Solution oriented
  • Teamwork oriented
  • Time management
  • Consistent training
  • Campus Operations
  • Collaborative Problem-Solving
  • Student Engagement
  • Ethics and integrity
  • Organizational Development
  • Diversity and Inclusion
  • Institutional policies
  • Enrollment Management
  • Cross-Functional Teamwork
  • Accreditation standards
  • Facilities Management
  • Human Resources Management
  • Higher Education Administration
  • Distance Learning
  • Planning and coordination
  • Admissions oversight
  • Personnel Management
  • Database Administration

Timeline

Campus Director

International College of Broadcasting (ICB)
09.2022 - Current

Assistant Director of Audit and Compliance

Sinclair Community College
06.2022 - 09.2022

Director of Financial Aid/VA School Certifying Official/Interim School Director

International College of Broadcasting (ICB)
03.2019 - 06.2022

Customer Service Representative/Account Manager

Shorr Packaging
09.2018 - 03.2019

Academic and Financial Advisor – Student Support Advisor II

DeVry University and Keller Graduate School of Management
03.2014 - 08.2018

Senior Financial Aid Administrator

Fortis College
11.2008 - 03.2014

Admissions Coordinator

Fortis College
03.2007 - 11.2008

Bachelor of Science - Organizational Management

Morningside College

Associate of Applied Science - Fashion Design

The Art Institute of Fort Lauderdale

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Rachelle Williams