Rachelle Willie
Phoenix,AZ
Summary
Am interested in finding a position that will give an opportunity to advance as improve ability. Am open to new ideas and training.
Overview
14
14
years of professional experience
Work History
Senior Personal Banker
First Convenience Bank
07.2022 - Current
- Receive cash and check for deposit, verify amounts, and look for check endorsements.
- Sell and prepare money orders, cashiers checks, bank to bank wires, certificates of deposit and travelers check.
- Cross sold bank services and products to meet customer needs and provide options.
- Maintained friendly and professional customer interactions.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services. Assisted customers with banking needs and inquires. Educated customers on online banking and mobile banking.
- Processed deposits, withdrawals and ACH transfers accurately.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Handled various accounting transactions.
- Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance cash drawers on daily basis.
- Follow established policies in accordance with bank and supervisor's direction.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Build and maintained relationships with fellow employees and upper management to drive and succeed toward common sales, service with operational goals.
- Maintained a safe and clean working environment by complying with procedures rules and regulations.
- Assisted in developing and implementing branch sales goals, motivating team members to achieve targets and drive business growth.
- Trained new hires on customer service policies and procedures.
- Followed up with customers to gather feedback and provide additional assistance.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
Sales Associate
Paradies Lagardere
05.2019 - 10.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Helped average of 1000 plus customers per day and communicated about USO offerings that were donated to out military troops.
- Handled cash accurately and always greeting welcoming guest to our store.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate/Volunteer
Family Bargain
03.2018 - 12.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Greeted each customer and offered to assist them to provide excellent customer service.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly
- Handled cash accurately. Managed efficient cash register operations.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained clean, neat, and operational facilities to serve program needs.
Cashier/Manager
Burger King
05.2014 - 12.2016
- Worked as team member to provide highest level of service to customers.
- Greet customers, taking orders and assisting them in timely manner.
- Collect payments by accepting cash, visa, or purchase orders
- Cleaned, sanitized and organized food speed racks, bins, dry storage racks and chemical storage rooms.
- Managed customer service by training staff, overseeing operations and resolving issues in timely manner.
- Managed closing duties, including restocking items and reconciliation of cash drawer. Balance and drop receipts according specifications.
Waitress
Dale's Cafe
05.2012 - 05.2013
- Maintained clean and welcoming dining environment, ensuring positive guest experience.
- Greeted new customers, discussed specials, and took drink orders.
- Guided guests through dining room, provided needed assistance, including handing out menus, high chairs and booster seats.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Answered customer's questions, recommended items, and recorded order information.
- Used POS and credit card machines to cash out customers. Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Front Desk Clerk
Navajo Nations Quality Inn
07.2010 - 02.2011
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Answered incoming calls, taking messages and forward to appropriate employees or guests staying at hotel.
- Providing assistance, handling customer complaints and accommodate guests in every way possible.
- Run daily reports(number of arrivals and departures) Identify any special requests and check report for accuracy.
- Dealing and handling cash accurately with different payment methods such as cash, credit cards, company checks, direct billing and purchase orders.
Education
No Degree - General Studies
Dine College
Tsaile, AZNo Degree - General Studies
Northland Pioneer College
Holbrook, AZHigh School Diploma -
Holbrook High School
Holbrook, AZ05.2002
Skills
- Ability to work independently and under pressure
- Great Customer Service
- Leadership
- Management
- Problem Solver
- Responsible and dependable
REFERENCES
Yasmin Reyes, Branch Manager
(520)481-1573
Virginia Hernandez, Assistant Branch Manager
(602)483-8243
Timeline
Senior Personal Banker
First Convenience Bank
07.2022 - Current
Sales Associate
Paradies Lagardere
05.2019 - 10.2020
Sales Associate/Volunteer
Family Bargain
03.2018 - 12.2018
Cashier/Manager
Burger King
05.2014 - 12.2016
Waitress
Dale's Cafe
05.2012 - 05.2013
Front Desk Clerk
Navajo Nations Quality Inn
07.2010 - 02.2011
No Degree - General Studies
Dine College
No Degree - General Studies
Northland Pioneer College
High School Diploma -
Holbrook High School
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