Rachelle Willming
Mishawaka,IN
Summary
Proven Utility Operator at Mishawaka Utilities, adept in wastewater treatment and safety compliance, showcasing strong teamwork and collaboration. Skilled in grounds maintenance and fostering positive relationships, demonstrated across diverse roles including service and logistics, ensuring high levels of customer satisfaction and repeat business.
Overview
8
8
years of professional experience
Work History
Utility Operator
Mishawaka Utilities
Mishawaka
08.2022 - Current
- Monitor the wastewater plant’s treatment processes
- Make necessary adjustments to control and ensure that all phases of the plant operation are running efficiently and within established parameters
- Computing data on the daily log sheets
- Contribute to environmental sustainability efforts, adhering to guidelines for waste disposal and emissions control
- Collected and disposed of trash and debris
- Kept work area clean, neat, and well-stocked to maximize productivity
- Rake leaves in the fall and snow removal in the winter
- Mows, edges, and waters lawns to keep them healthy and well-maintained
- Empty trash cans and recycling bins, and disposes of waste properly
Server
Logan's Roadhouse
Mishawaka
11.2016 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Courier
FedEx Express
South Bend
12.2020 - 04.2022
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Delivered wide range of items, from documents to large parcels, showcasing versatility.
- Unload packages from aircraft, ensuring that packages are properly sorted
Education
Mishawaka High School
Mishawaka05.2017
Skills
- Cleaning procedures
- Heavy Lifting
- Grounds Maintenance
- Water treatment
Languages
Sign Language
Limited Working
Timeline
Utility Operator
Mishawaka Utilities
08.2022 - Current
Courier
FedEx Express
12.2020 - 04.2022
Server
Logan's Roadhouse
11.2016 - Current
Mishawaka High School