Rachelle Zimmerman
Martinez,CA
Summary
Highly-organized and dependable professional with 12+ year’s progressive experience in performing a wide range of front desk, clerical and administrative tasks. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Four Corners Veterinary Hospital
Concord, California
02.2018 - Current
- Answered inbound calls, chats and emails to facilitate customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with clients by providing personalized assistance and support.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Administrative Assistant/Receptionist
Opportunity Junction
Antioch, California
01.2018 - 02.2018
- Provide superior service in interactions with staff, the public and clients
- Explain program and community resources to clients and provide guidance program choices
- Answer multi-line telephone system; direct inquiries and relay accurate messages
- Work well independently and in a team oriented, multi-cultural work environment
Front Office Receptionist/Medical Records
2010 Bay Area Surgical Specialists
Walnut Creek, California
02.2008 - 06.2010
- Answered telephones and directed calls to appropriate staff
- Scheduled and confirmed patient diagnostic appointments, surgeries or consultations
- Greeted customers, determined nature and purpose of visit and directed to specific staff
- Interviewed patients to complete documents, case histories, insurance and intake forms
Medical Office Manager
Delta Neurology Medical Clinic
Antioch
06.2004 - 11.2007
- Successfully managed three medical offices including logistics in opening new locations; acquired business license and fictitious name permit
- Developed effective relationships with insurance companies to increase revenue
- Maintained and updated accounts payable, inventory, filing, mailing and database system
- Interviewed patients to complete documents, case histories, intake and insurance form
Education
Certificate of Completion - Computer Skills And Office Procedures
Opportunity Junction
Antioch, CA12-2017
High School Diploma -
Surrattsville High School
Clinton, MD01-2001
Skills
- Talented in handling high volume calls while resolving customer concerns
- Exceptional written and verbal communication skills
- Quick learner with ability to apply new processes efficiently
- Track record of effective multi-tasking and work prioritization
- Ability to thrive in a deadline driven environment
Timeline
Customer Service Representative
Four Corners Veterinary Hospital
02.2018 - Current
Administrative Assistant/Receptionist
Opportunity Junction
01.2018 - 02.2018
Front Office Receptionist/Medical Records
2010 Bay Area Surgical Specialists
02.2008 - 06.2010
Medical Office Manager
Delta Neurology Medical Clinic
06.2004 - 11.2007
Certificate of Completion - Computer Skills And Office Procedures
Opportunity Junction
High School Diploma -
Surrattsville High School
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