Rachellle Edevane
Claysburg,PA
Summary
A seasoned professional with a proven track record at Starr's Cleaning Services, LLC., I excel in operations management and client service, driving business growth and enhancing customer satisfaction. Skilled in financial planning and staff management, I leverage marketing tactics and human resources expertise to achieve outstanding results, demonstrating a commitment to excellence and strategic business development. Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
20
20
years of professional experience
Work History
Regional Maintenance Director
Keystone Property Care
State College, PA
12.2018 - Current
Co-Owner/Senior Back Office Executive
Edevane's Plumbing, Heating, & A/C, LLC.
Claysburg, PA
09.2017 - Current
- Managed invoicing processes to ensure accurate and timely billing.
- Oversaw payment setup to streamline financial transactions.
- Performed monthly expense reconciliation to maintain precise accounting records.
- Completed all tax preparations with accuracy.
- Handled all aspects of tax preparation.
- Developed and implemented marketing strategies to enhance brand presence on social media.
- Managed payroll processes, ensuring accurate and timely compensation for all employees.
- Oversaw account management processes to maintain high standards of service.
- Oversaw budget and cash flow operations, maintaining fiscal responsibility.
- Executed billing tasks, ensuring all invoices were processed correctly and on time.
- Executed bookkeeping responsibilities, ensuring meticulous financial record-keeping.
- Executed financial management analysis and forecasting to enhance strategic planning and decision-making.
- Oversaw HR activities, maintaining efficient back office processes and employee support.
- Managed vendor interactions to support efficient supply chain operations and uphold service standards.
Owner/Data Entry Operator
Starr's Cleaning Services, LLC.
Claysburg, PA
01.2017 - Current
- Managed every aspect of the business to ensure seamless functionality and growth.
- Executed invoicing procedures to ensure timely and precise billing.
- Handled comprehensive back office accounting responsibilities.
- Handled accounting responsibilities, maintaining precise financial records.
- Executed accounting duties, guaranteeing adherence to financial standards.
- Developed and deployed marketing strategies to grow customer base.
- Sourced and purchased supplies to support daily business activities.
- Managed tax paperwork to ensure accurate and timely submissions.
- Handled the organization and management of tax paperwork.
- Established and managed payment plans for clients.
- Handled account management tasks, ensuring meticulous data entry and record-keeping.
- Executed data reconciliation processes to verify and correct discrepancies.
- Oversaw HR operations, ensuring compliance with company policies and labor laws.
- Developed and implemented HR strategies to enhance organizational effectiveness.
- Managed communications with contractors and vendors to support business activities.
- Directed budget planning and cash flow management for optimal financial performance.
- Handled billing procedures to maintain accurate financial records.
- Managed and resolved late payment issues to ensure timely financial transactions.
- Addressed and rectified late payment discrepancies to maintain accurate financial records.
- Secured project bids through strategic proposal submissions.
- Hired qualified candidates to ensure a skilled and efficient workforce.
- Terminated underperforming employees to maintain high standards of productivity.
- Trained new employees on data entry processes and company protocols.
- Executed bookkeeping responsibilities, ensuring meticulous financial record-keeping.
- Created and executed comprehensive business plans to enhance operational efficiency.
- Scheduled and managed meetings to enhance team collaboration and efficiency.
- Handled payroll tasks, maintaining accuracy and compliance with financial regulations.
- Developed and organized cleaning schedules to streamline processes and enhance service quality.
Operations Coordinator
Smith Transport
Bedford, PA
01.2019 - 02.2020
- Coordinated the scheduling and dispatching of Walmart truck deliveries for efficient logistics operations.
- Ensured accurate load information for operational efficiency.
- Addressed and resolved driver concerns to maintain efficient operations.
- Tracked delivery progress, ensuring adherence to schedules and operational efficiency.
- Managed logistics tracking spreadsheet for efficient and precise record-keeping.
- Handled payroll tasks related to driver payments efficiently.
- Coordinated the scheduling of pallet pickups and trailer movements.
- Handled incoming phone calls and emails, providing efficient and professional support.
- Handled core administrative duties to support efficient office functioning.
- Oversaw the logistics and coordination of all Walmart Smith truck loads.
Customer Service Representative
1st Summit Bank
Claysburg, PA
06.2017 - 01.2019
- Handled loan application processing, ensuring timely and accurate completion in line with company guidelines.
- Managed and collected payments for loan accounts.
- Oversaw customer accounts, maintaining up-to-date information and resolving issues promptly.
- Managed outbound calls to effectively handle collection and account-related concerns.
- Sold insurance products to meet customer needs and maximize sales.
- Addressed and rectified charge-off accounts and account discrepancies.
- Assisted customers with deposits, check cashing, payments, and account inquiries.
- Balanced ATM vault and cash drawer to ensure accurate financial transactions.
Salesperson
Sheetz
Claysburg, PA
10.2014 - 06.2017
- Ensured total customer focus to meet and exceed sales targets.
- Managed vendor check-in processes to ensure timely and accurate inventory updates.
- Operated the cash register efficiently to ensure accurate transactions.
- Executed made-to-order food preparation to ensure customer satisfaction.
- Oversaw the daily maintenance and replenishment of sales floor and backstock.
- Handled comprehensive store operations daily to support consistent sales performance.
Assistant Store Manager
Sheetz
Altoona, PA
09.2004 - 08.2011
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided training to new employees on company policies and procedures.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Handled scheduling for store shifts to achieve adequate staffing.
- Coached and developed store associates through formal and informal interactions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Ensured compliance with all safety regulations throughout the store premises.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Altoona Area High School
Altoona PA06-2002
Some College (No Degree) - Business
South Hills School of Buisness And Technology
Altoona PASkills
- Social media control
- Marketing tactics
- Project estimating
- Budget development
- Client service
- Program creation and implementation
- Brand strategy planning
- Marketing
- Quality management systems
- Operations management
- Human resources
- Customer relations
- Staff management
- Small business operations
- Profit and loss analysis
- Growth strategy implementation
- Financial management
- Financial planning
- Cost reduction
- Project management
- Competitive analysis
- Contract management
- Employee development
- Business development
- Bidding processes
- Cash flow optimization
- Staff hiring
- Business management
- Sales management
- Team oversight
- Talent development
- Accounting expertise
- Sales strategy development
- Hiring and staffing
Timeline
Operations Coordinator
Smith Transport
01.2019 - 02.2020
Regional Maintenance Director
Keystone Property Care
12.2018 - Current
Co-Owner/Senior Back Office Executive
Edevane's Plumbing, Heating, & A/C, LLC.
09.2017 - Current
Customer Service Representative
1st Summit Bank
06.2017 - 01.2019
Owner/Data Entry Operator
Starr's Cleaning Services, LLC.
01.2017 - Current
Salesperson
Sheetz
10.2014 - 06.2017
Assistant Store Manager
Sheetz
09.2004 - 08.2011
High School Diploma -
Altoona Area High School
Some College (No Degree) - Business
South Hills School of Buisness And Technology
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