MiChart
Rachel M. LaSalle
Communications Officer
Wayne,MI
Summary
Motivated and dedicated professional with a strong background in customer service, problem-solving, and communication skills. Seeking a position at The University of Michigan to leverage exceptional abilities in enhancing patient/customer experiences and contributing to the overall success of the organization. Committed to delivering top-notch service and ensuring optimal patient/customer satisfaction.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Communications Officer
University of Michigan
01.2024 - Current
- Efficiently prioritize and manage emergency and non-emergency calls, ensuring timely and appropriate responses to safeguard the University community.
- Skillfully engage with distressed individuals to gather critical information, demonstrating empathy and composure under pressure.
- Proficiently dispatch public safety and security personnel to University properties, maintaining a quick and organized response to incidents.
- Operate a sophisticated computer-aided dispatch (CAD) system and various communication tools to relay essential information to first responders.
- Oversee multiple public safety radio frequencies and security systems, ensuring a proactive approach to campus safety and emergency management.
- Maintain strong relationships with local police, fire departments, and other emergency agencies to enhance safety protocols and community support.
- Manage sensitive information with discretion, adhering to privacy protocols while supporting operational needs.
- Actively participate in social media initiatives to promote safety awareness and disseminate important information to the campus community.
Patient Services Associate
Michigan Medicine University Of Michigan
03.2015 - Current
- Scan, file, and upload electronic images in patient records via Epic and MIchart systems.
- Receives and greets patients, staff, and visitors and responds constructively and professionally to their requests.
- Responds immediately to STAT requests delivered by physician and or nurse and sends to appropriate paging system.
- Answered multi-line telephone system, provided information and directed calls.
- Arranged discharges and patient transportations.
- Performs a variety of general clerical duties, such as filing, copying, and collating, running errands, assembling and distributing packets, mailings and memos.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Registered and verified patient records before triage with most up-to-date information.
Mortgage Processor Assistant
Cole Taylor Bank
10.2012 - 01.2014
- Prepared mortgage loan servicing letters for outgoing mail
- Scanned and filed closed loan packages for post-closing
- Reviewed documents for underwriters to submit using microsoft excel spreadsheet
- Scanned, uploaded and filed electronic images of new file submissions into document management system.
Shift Manager
Wendy' Old Fashioned Hamburgers
01.2007 - 11.2011
- Banked employees on and off of cash registers
- Handled customer related concerns and issues
- Organized employee files
- Scheduled staff to establish adequate coverage during peak business hours.
- Experience in interviewing potential future employees
- Experience operating a POS system.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Dental Assistant
Thea Bowman Community Health Center
10.2007 - 11.2007
- Prepared patient, sterilize/disinfect instruments, set up instrument trays, assist dentist during dental procedures
- Exposed dental diagnostic x-rays
- Recorded treatment information in patient records
- Provided postoperative instructions prescribed by dentist
- Assist dentist in management of medical or dental emergencies
- Took and recorded medical and dental histories and vital signs of patients
- Instructed patients in oral hygiene and plaque control
Education
Diploma - General
Wayne Memorial High School
08.2001 - 05.2005
Diploma -
Everest Institute
01.2006 - 01.2007
Skills
Arranging patient transportation
Multi-line phone system
Supply restocking
Multitasking Abilities
Attention to Detail
Organization and Time Management
Problem-Solving
Excellent Telephone Etiquette
Analytical and Critical Thinking
Additional Information
- CERTIFICATES & LICENSES Diploma, Everest, MI HONORS, AWARDS, PROFESSIONAL ORGANIZATIONS, Dean's List Everest Institute 2007
Software
Epic
Dentrix
LEIN
Microsoft Office
Timeline
Communications Officer
University of Michigan
01.2024 - Current
Patient Services Associate
Michigan Medicine University Of Michigan
03.2015 - Current
Mortgage Processor Assistant
Cole Taylor Bank
10.2012 - 01.2014
Dental Assistant
Thea Bowman Community Health Center
10.2007 - 11.2007
Shift Manager
Wendy' Old Fashioned Hamburgers
01.2007 - 11.2011
Diploma -
Everest Institute
01.2006 - 01.2007
Diploma - General
Wayne Memorial High School
08.2001 - 05.2005
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