Rachel Wright
Plant City,FL
Summary
Cheerful and upbeat professional Customer Service Specialist with extensive experience. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Detail-oriented approach to resolving issues. Solid team player with a positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to the company's success while eager to learn new skills to allow growth opportunities. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
25
25
years of professional experience
Work History
Client Service Representative
Sonoco/Highland Packaging Solutions
Plant City, FL
04.2020 - 08.2023
- Coordinate with in-house production staff to ensure orders are scheduled and all deliveries are on time;
- Order Management - work closely with in-house production staff to communicate customer forecast information and maintain inventory levels based on production schedules and account guidelines;
- Communicate day to day order, shipment status with customers based on customer written agreements, Sonoco guidelines and production schedules
- Work closely with account managers to ensure applicable customer situations are resolved and communicated properly, may assist in new projects for customers;
- Research any current or possible accounts receivable problems; manage resolution with A/R and Account Managers.
- Managed client accounts by providing accurate data entry services.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
International Client & Compliance Manager
PUMP SOLUTIONS GROUP, PSG
Grand Rapids, MI
04.2010 - 06.2019
- Accurately and efficiently completed export compliance research and documentation for all exports, including Certificates of Origins;
- Researched and completed all required paperwork for the North American Free Trade Agreement; Ensured Import and Export Licenses were correct and up to date, along with all Compliance Requirements with Management;
- Reviewed all transaction information for outgoing shipments from the following countries; Canada, Central/South America, Europe, Africa, Middle East, Russia, China and Australia;
- Developed and kept updated compliance procedures, specifically Exports to ensure proper due diligence was completed; Researched each client/customer with Know Your Customer (KYC) to show reasonable due diligence in challenging, sanctioned, and embargoed countries;
- Effectively communicated with our shipping department freight information, Inco terms, and necessary Compliance certificates associated with country requirements.
- Built and strengthened relationships with regulatory representatives, vendors and company customers.
Education
Liberty University
Grand Valley State University
Skills
- Thrives in fast-paced environment
- Ability to make effective decisions
- Internal and External Communication
- Stellar Organizational skills
- Ability to prioritize and complete tasks timely
- Versatile trainer
- Ability to research data and make sound decisions
- Knowledgeable in International and Domestic Compliance
- Analyze data to make recommendations
- Intermediate knowledge of Outlook, Excel, Word, & PowerPoint
Timeline
Client Service Representative
Sonoco/Highland Packaging Solutions
04.2020 - 08.2023
International Client & Compliance Manager
PUMP SOLUTIONS GROUP, PSG
04.2010 - 06.2019
Liberty University
Grand Valley State University
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