Rachel M. Yerkes
Brookfield, Milwaukee,WI
Overview
11
11
years of professional experience
Work History
Lead Program Integrator
GE Healthcare, Magnetic Resonance
01.2019 - Current
- Manage the development, deployment and closure of MRI recalls and field actions to the global customer install-base, which can require managing over 18,000 systems simultaneously
- Successfully launched and managed various multi-million dollar, and complex safety recalls to closure with the FDA; led the largest and oldest GE HealthCare recall to closure in 2022
- Support internal and external audits, both in the front and back room. Have successfully passed all audits with no findings related to recalls
- Manage the budget for all spend within GEHC-MR Waukesha Engineering by tracking and reporting quarterly spend against budget, amounting to over $5M in yearly spending (including material, service, and plant and equipment). Continuously developing improvements in the budget management process, including successfully managing to to a establish a >5% margin in estimate versus actual spend quarterly
Product Sourcing Specialist
GE Healthcare, Magnetic Resonance
05.2016 - 01.2019
- Led the new product introduction of the mobile MR table by engaging with global cross-functional teams and suppliers to design and manufacture over 2,000 system-unique parts. Applied the Phase Review Discipline process for product development in order to ensure the product was meeting customer and user expectations
- Supported deflation activities for over $600M in global direct spend by utilizing should-cost tools, price benchmarking, negotiation tactics, supplier transfers, and part redesigns
- Owned escalations for part delivery and quality issues at both supplier and GEHC global manufacturing sites, as well as supplier payment issues and ERP maintenance
- Maintained existing relationships with the strategic supply base, as well as onboarded new suppliers for NPIs and the existing products
- Partnered with a portfolio of suppliers to drive improvements in cost productivity, manufacturing processes, on-time-delivery, part obsolescence, and lifecycle management
Assistant Call Center Manager
Duncan Solutions, Inc
10.2015 - 04.2016
- Managed a team of 6 direct reports and over 50 indirect reports across multiple dynamic departments
- Established and executed daily call center operation strategies to meet financial and quality targets
- Implemented employee development opportunities and incentive programs, including rolling out a new bonus structure and process
- Deescalated complicated customer calls while ensuring client satisfaction and compliance standards were withheld
Financial Analyst
Duncan Solutions, Inc
05.2015 - 10.2015
- Collected and analyzed call center collection data and created improvement strategizes and processes for growth
- Monitored agent call quality and evaluated key performance indicators for both the collections and customer service departments
- Managed the development and implementation of client collection notices and onboarding of new clients
Scholarship Program Assistant
UW-Milwaukee
12.2012 - 05.2015
- Organized and upheld the integrity of various privately funded scholarship programs
- Lead point of contact for scholarship recipients and scholarship inquiries
- Planned and executed scholarship events for incoming and existing scholarship recipients
Education
Bachelor of Business Administration - Finance
University of Wisconsin-Milwaukee
Milwaukee, WI05.2015
Skills
- Data Analysis
- Risk Assessment
- Budget Management
- Cross-functional Collaboration
- Strategic Planning
- Program Development
- Project Management
- Financial Reporting
Timeline
Lead Program Integrator
GE Healthcare, Magnetic Resonance
01.2019 - Current
Product Sourcing Specialist
GE Healthcare, Magnetic Resonance
05.2016 - 01.2019
Assistant Call Center Manager
Duncan Solutions, Inc
10.2015 - 04.2016
Financial Analyst
Duncan Solutions, Inc
05.2015 - 10.2015
Scholarship Program Assistant
UW-Milwaukee
12.2012 - 05.2015
Bachelor of Business Administration - Finance
University of Wisconsin-Milwaukee
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