Summary
Skills
Work History
Education
Certification
Phone
Awards
Personal Information
Assessments
Quote
Timeline
Hi, I’m

Rachel Martin

Administrative Assistant
Little Rock,AR
Rachel Martin

Summary

As a highly motivated Administrative Assistant with 10+ years experience and three Associate's Degrees. I'm seeking a challenging, long-term career opportunity. My skills and dedication would be a valuable asset to your team. I'm eager to discuss how my qualifications align with your needs.

Skills

  • Detail-oriented
  • Time management
  • Microsoft office
  • Teaching
  • Front Desk
  • Monday
  • MINDBODY
  • Administrative Experience
  • DocuSign
  • Microsoft Outlook
  • Customer service
  • Computer skills
  • CPR Certified
  • PAgis
  • Accounting
  • Customer relationship management
  • Cash handling/register
  • Typing
  • Relationship management
  • Payroll
  • Microsoft Office
  • Communication skills
  • Organizational skills
  • Phone etiquette
  • Schedule management
  • Office experience
  • Research
  • Retail sales
  • Computer literacy
  • Microsoft Word
  • Data entry
  • Account reconciliation
  • Windows
  • Filing
  • Accounts payable
  • Multi-line phone systems
  • Expense management
  • Balance sheet reconciliation
  • Records management
  • Word processing
  • Cleaning
  • Document management systems
  • Proofreading
  • Scheduling
  • Meeting planning
  • Administrative support
  • Travel administration
  • Multi-line telephone systems
  • Invoice processing
  • Email management
  • Computer proficiency

Work History

Pulaski County Planning & Development
Little Rock, US

Administrative Assistant
01.2023 - 09.2023

Job overview

  • I was the exclusive administrative assistant for PC Planning & Development and I had many duties
  • I was responsible for answering the multi-line phone system, directing calls to the appropriate staff member when necessary, answering citizens questions and providing accurate information while also being available to address any complaints
  • Typing, filing, and maintaining accurate inventory, answering and directing telephone calls, providing general departmental information, and assisting in processing requests for development information
  • Following up with different citizens and vendors in regards to appointments, financial discussions and providing requested information
  • Compiling, maintaining and updating company records
  • Compiling, receiving, and distributing all mail
  • Managing office inventory which included working with vendors to ensure our supplies were consistently stocked and delivered as well as monitoring department expenditures
  • Computing and collecting fees, and preparing billing statements
  • Maintaining meticulous records of any spending using excel, receipts and creating required documents to send to accounting explaining what was bought, when, why, etc
  • Entering receipts, creating vouchers, and other necessary documents for Arvest and for Company Credit Cards (I.E
  • "P
  • Card")
  • Creating packets with the required documentation for Accounting when business trips are needing to be scheduled/paid for
  • Creating vouchers with all of the information for said trips, along with individual prices, summary of total price, hotel room information, flight information and per diem requests
  • Preparing documents and getting the necessary signatures; maintaining correspondence files for the department
  • Coordinating appointments/meetings, providing reminders for appointments or upcoming essential requirements, distributing reports and managing the correspondence between the office, the Planning Board committee members, and member of the public
  • Preparing agendas, reports, and presentation material; taking notes and preparing minutes for the Planning Board meetings
  • Keeping up with the attendance of all the Planning Board members at each Planning Board meeting
  • Prepare the agenda for each Planning Board meeting
  • Compiling and maintaining records of office business transactions, packaging the money/checks according to established processes, receipting payments and making a permit ledger using excel with monthly totals, vendor numbers, invoice numbers, itemized totals for every individual payment, etc
  • Payroll for the Planning & Development employees
  • Operating office equipment including printers, copiers, fax machines and multimedia instruments
  • Answer requests for research material and other data from the public, other county employees, and other outside agencies
  • Attending monthly Planning Board meetings, putting together packets for every planning board member with that months agenda and supporting documents
  • Keeping recordings of the monthly Planning board meetings
  • Maintaining updated filing system which included all the information from each planning board meeting, any new developments that were approved and all the documentation from previous years
  • Perform any other related duties that were required

Frazer Insurance Agency, Inc
Little Rock, US

Front Desk Receptionist
05.2021 - 01.2023

Job overview

  • Company Overview: We are an independent insurance agency, so we have multiple companies that we work with to get our customers the best option as far as premium and level of care
  • I run the front office
  • Some of my duties include answering phones, transferring phone calls to different agents using a multi line system, entering title bonds, discussing with clients what we need in order to get title bonds approved, making client profiles based on who buys a title bond or an insurance policy, receipting payments, invoicing clients accounts, gathering information from potential clients and giving it to an agent to hopefully gain a new insured, gathering information from insureds regarding claims and inputting those claims in for them either via computer or via phone with a claim's specialist if the company they were with didn't offer online claim input, inputting and attaching all the documents from clients in AMS, creating suspenses and documenting every action made by making activities in AMS, maintaining multiple filing systems electronically and traditionally, reading declaration pages to gather details such as endorsements or mortgage company information, go over insurance renewals for current customers as far as endorsements and why their premium may have increased and letting the agents know if it's increased substantially to the point where we may be at risk of losing them to a competitor or where I think they may need to be shopped for a better deal or a discount could be added to lower their premium
  • Other duties include but are not limited to answering customers questions, taking payments, faxing documents, scanning documents, speaking to other insurance companies to get their assistance in doing certain things for our insureds (I.E
  • Removing a late fee on a mortgage billed homeowners insurance policy, extending the due date for a homeowners policy because the mortgage company was late making the payment or the auto policy because the customer just lost their job, etc), keeping up with inventory of the office, being responsible for multiple email accounts and incoming as well as outgoing mail
  • Some of the different computer systems I have learned and/or use while working are AMS, DocuSign, Zoom, Microsoft Teams, Excel, Snip-N-Sketch, 8x8, CaptureOnTouch, Adobe, and multiple different insurance company websites
  • We are an independent insurance agency, so we have multiple companies that we work with to get our customers the best option as far as premium and level of care

Copper Well Retreat
Little Rock, US

Spa Receptionist
07.2019 - 05.2021

Job overview

  • I am proficient in MindBody since that's the scheduling and payment computer system we use
  • I take phone calls on a multiple line system, make appointments, make the schedule for the week, keep the schedule for the week free from errors, anticipate possible problems in the schedule and prevent them before they happen, keep therapists on track with their time management, assign therapists certain rooms depending on the schedule and seniority, show compassion to all the guests, light cleaning, "flip" tables, and entertain as well as form meaningful relationships with clients
  • I also handle any guest conflict in a positive manner as well as keep files for every client and handle their confidential information with care
  • While simultaneously working as a sales associate in our front end store, cashing clients out using a Poynt system, answering questions/making recommendations and just making every person who walks in our doors or calls feel comfortable, joyful and cared about
  • I open the entire spa every morning and am the first one to get there
  • However, I used to close the spa
  • I was the last one there every night so I have experience doing both
  • I also deal with all the cash
  • Some of my cash handling tasks are making sure we have the right kind of change in petty cash as well as the til, making bank runs, counting the money at the beginning and end of every shift, and putting it up via the system we have in place
  • I also check everyone's temperature, ask them a select number of questions to try to prevent Covid-19 and make/maintain all the documentation

J. Martin Homes

Office Assistant
10.2017 - 04.2019

Job overview

  • Manage day-to-day administrative aspects of the business
  • Maintain office supply inventory
  • Maintain filing and storage systems in the office
  • Greet buyers and contractors upon arrival
  • Light accounting duties using QuickBooks when directed
  • Answer and direct calls
  • Update job schedules

Acceptance RAC

Customer Service Representative
11.2016 - 11.2017

Job overview

  • Answered up to 175 calls a day
  • Describe products to customers while helping them choose which was best for them
  • Handled collection calls, paperwork, and cooperated with accounting departments
  • Helped new employees engage with clients and learn computer systems
  • Called clients to remind them of payments, take payments and handle cash
  • Take cash deposit to bank and keep records of amount of cash, when and where it was deposited

Fayetteville Montessori School

Teacher
01.2016 - 10.2016

Job overview

  • Taught students according to lesson plans while promoting physical, mental and social development
  • Set up demonstrations to educate children as well as setting up bulletin boards and hands on activities around the classroom
  • Played with the children to promote hands-on learning
  • Played with the children outside while creating a safe environment for children to learn and grow
  • Met regularly with parents to discuss children's growth
  • Served healthy snacks according to school guidelines and helped kids with their lunches which they either ate a school lunch or brought their own

Education

Pulaski Technical College
Little Rock, AR

AA from Science, Arts and General Education

University Overview

Academic Achievements and Honors:

  • Presidents List
  • Deans List
  • Phi Theta Kappa National Honors Society

Certification

  • Driver's License
  • CPR Certification

Phone

Phone

+1 (501) 777-1983

Awards

Awards
  • Presidents List
  • Deans List
  • Received full scholarship to PTC.
  • Received the Shelby Breedlove scholarship to UALR.
  • Phi Theta Kappa National Honors Society, 08/01/12, Invited to join the society for achieving a 4.0 GPA.

Personal Information

Personal Information
  • Age: 31
  • Gender: female
  • Work Permit: N/A; Authorized to work in the US for any employer

Assessments

Assessments
  • Administrative assistant/receptionist, 07/01/21, Proficient
  • Medical terminology, 10/01/22, Proficient
  • Attention to detail, 10/01/22, Proficient
  • Work style: Reliability, 07/01/22, Proficient
  • Data entry: Attention to detail, 12/01/23, Proficient
  • Customer service, 10/01/23, Proficient
  • Retail customer service, 11/01/23, Proficient
  • Office manager, 10/01/23, Proficient
  • Medical receptionist skills, 12/01/22, Proficient
  • Customer focus & orientation, 04/01/22, Proficient

Quote

"Maintaining composure and being able to proactively pivot when faced with stressful or unexpected changes is one of my best qualities, thus allowing for flexibility and growth not only personally but also professionally" as stated by Rachel Martin.

Timeline

Administrative Assistant
Pulaski County Planning & Development
01.2023 - 09.2023
Front Desk Receptionist
Frazer Insurance Agency, Inc
05.2021 - 01.2023
Spa Receptionist
Copper Well Retreat
07.2019 - 05.2021
Office Assistant
J. Martin Homes
10.2017 - 04.2019
Customer Service Representative
Acceptance RAC
11.2016 - 11.2017
Teacher
Fayetteville Montessori School
01.2016 - 10.2016
Pulaski Technical College
AA from Science, Arts and General Education

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Rachel MartinAdministrative Assistant