Proven housekeeping professional with a track record of enhancing guest satisfaction and streamlining operations at John Huerta. Excelled in time management and problem-solving, achieving significant improvements in efficiency and cleanliness. Demonstrates strong interpersonal skills and reliability, contributing to team success and exceeding company objectives.
Hi, I’m
Rachel Cruz
Visalia,CA
Summary
Overview
28
years of professional experience
Work History
John Huerta
Housekeeping
02.2000 - 07.2024
Job overview
- Maintained a clean and safe living environment by performing light housekeeping tasks routinely.
- Improved team efficiency by implementing streamlined housekeeping processes and procedures.
- Improved overall cleanliness and guest satisfaction by implementing effective housekeeping procedures and protocols.
- Coordinated seamlessly with housekeeping staff to ensure timely delivery of requested items or services.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Reviewed housekeeping supply charts and inventories.
- Coordinated with housekeeping staff to ensure timely room turnover, resulting in higher guest satisfaction.
- Completed housekeeping duties to maintain a consistently clean and welcoming home environment.
Olga Chapa
Housekeeping/ Answering Phone
01.1997 - 01.2000
Job overview
- Reduced call wait times by effectively prioritizing tasks and utilizing time management skills.
- Collaborated with team members to identify areas for improvement and implement strategies to enhance overall performance.
- Contributed to the achievement of company objectives by meeting or exceeding monthly call resolution targets.
- Participated in ongoing professional development workshops/training sessions to continuously refine skills and stay current with industry best practices.
- Maintained a professional demeanor while managing difficult customer interactions, ensuring positive outcomes.
- Streamlined communication channels for improved efficiency in handling high-volume calls.
- Maintained a clean and safe living environment by performing light housekeeping tasks routinely.
- Improved team efficiency by implementing streamlined housekeeping processes and procedures.
- Improved overall cleanliness and guest satisfaction by implementing effective housekeeping procedures and protocols.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Reviewed housekeeping supply charts and inventories.
Education
Lindsay High School Lindsay, CA
G.E.D from General Studies
07.1998
University Overview
Skills
- Housekeeping and Organization
- Time management skills
- Laundry skills
- Cleaning and Housekeeping
- Problem-solving abilities
- Reliability
- Active Listening
- Self Motivation
- Interpersonal Skills
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursReference
Reference
- John Huerta (Was My Supervisor)-,(559)853-3849
Timeline
Housekeeping
John Huerta
02.2000 - 07.2024
Housekeeping/ Answering Phone
Olga Chapa
01.1997 - 01.2000
Lindsay High School
G.E.D from General Studies
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