Rachel Marie Mendez
Fresno,CA
Summary
Proven to enhance customer satisfaction and exceed sales targets, I leveraged point of sale proficiency and exceptional customer service at Walmart (had the fastest SPH's and received acknowledgement award for Blazing Speedy Checkout from Kerman Fire Department). Recommended by Front end management to be promoted to Front end management position within two months of employment within the company. Demonstrated honesty and dependability across roles, from IHSS Care Provider to Local Sales Partner, significantly contributing to business growth and client well-being. Adaptability and a strong work ethic underscore my professional achievements, driving results and fostering long-term ethical relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
IHSS Care Provider
Diane Mendez
01.2023 - Current
- Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
- Provided transportation and appointments management.
- Provided transportation for clients to medical appointments, social events, and other necessary outings.
- Ensured a safe and comfortable environment by maintaining a clean and organized living space.
- Conducted regular assessments of client health status, identifying potential issues early on for prompt intervention.
- Enhanced client well-being by providing compassionate care and support tailored to individual needs.
- Maintained strict confidentiality regarding all aspects of client personal information and medical history.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Demonstrated patience and empathy while assisting clients experiencing cognitive or physical challenges.
- Promoted mental wellness by engaging clients in meaningful conversations and recreational activities suited to their interests.
- Managed challenging behaviors effectively through de-escalation techniques and clear communication strategies.
- Participated in ongoing professional development opportunities related to caregiving best practices, enhancing the quality of care provided to clients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Developed individual care plans for clients based on specific needs.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Local Sales Partner
Five Stars Loyalty And Rewards
12.2018 - 07.2022
- Enhanced the company''s market presence by participating in company's promotional events and networking with potential clients.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to team objectives in fast-paced environment.
- Presented professional image consistent with company's brand values.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
- Consulted with businesses to supply accurate product and service information.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Streamlined sales leads processes by implementing efficient tracking of prospects.
- Built a strong referral network through consulting with other team members, resulting in increased lead generation and repeat business opportunities.
- Delivered persuasive sales presentations, showcasing product features and benefits tailored to individual client requirements.
- Increased average deal size by upselling additional products or services to existing clients where appropriate.
- Exceeded quarterly leads with prospective business targets consistently through diligence and pipeline information management.
- Generated new leads through networking and attending industry events.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Front End Cashier
Walmart
08.2014 - 10.2014
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Approached every question or concern with calm and level-headed approach.
- Completed daily tasks quickly without sacrificing quality or attention to detail.
- Mentored new team members on sales software system operation.
- Prevented loss by identifying fraudulent transactions and following established security procedures.
- Performed price checks for fellow cashiers, ensuring accurate pricing on merchandise for customers'' convenience.
- Utilized strong communication skills to relay pertinent information between customers and other staff members effectively.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Worked extended hours during holidays or peak seasons to provide additional support for increased customer traffic.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Demonstrated knowledge of store inventory by assisting customers in locating products and offering recommendations when necessary.
- Collaborated with team members to ensure seamless store operations during busy periods.
- Assisted management in monitoring inventory levels near the registers, alerting them to any potential shortages or discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Identified and resolved discrepancies and errors in customer accounts.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
Education
Certification of Completion - Assistant Paraeducator
Alison University
Online05.2021
No Degree - Criminal Justice- Corrections
Heald College of Fresno
Fresno, CAHigh School Diploma -
Kerman High School
Kerman, CA06.2009
Skills
- Cash handling and management
- ID Verification
- Honest and Dependable
- Point of Sale proficiency
- Customer Service
- Reliability and punctuality
- Work Ethic and Integrity
- Cleaning and sanitizing
- Customer Relations
- Professionalism and Courtesy
- Adaptable and Flexible
- Price Identification
Timeline
IHSS Care Provider
Diane Mendez
01.2023 - Current
Local Sales Partner
Five Stars Loyalty And Rewards
12.2018 - 07.2022
Front End Cashier
Walmart
08.2014 - 10.2014
Certification of Completion - Assistant Paraeducator
Alison University
No Degree - Criminal Justice- Corrections
Heald College of Fresno
High School Diploma -
Kerman High School
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