Rachel Melissa Zarceno
Elizabeth,NJ
Summary
A friendly individual who is highly motivated and enjoys proactive activities. Bringing the ability to manage front desk settings with organization and sense of calm. Years of experiences in customer service. Ultimately looking to expand currents skills, while being a great asset to the team.
Overview
9
9
years of professional experience
Work History
Spa Receptionist
Spavia Day Spa
Clark, NJ
08.2023 - 09.2024
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Operated multi-line telephone system to answer and direct high volume of calls.
Medical Receptionist
AFC Urgent Care
Elizabeth, NJ
04.2023 - 08.2023
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Receptionist
Live Urgent Care
Somerset, NJ
01.2023 - 04.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Restaurant Manager
Tito’s Pollería Restaurant
Elizabeth, NJ
07.2015 - 11.2022
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
Medical Assistant
K & G Academy
Elizabeth, NJHigh School Diploma -
Admiral William F. Halsey Jr. Health & Public Safety Academy
Elizabeth, NJ06.2015
Skills
- Ownership Mentality
- Great Telephone Etiquette
- Flexibility/reliable
- Multitasking ability
- Empathy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Spa Receptionist
Spavia Day Spa
08.2023 - 09.2024
Medical Receptionist
AFC Urgent Care
04.2023 - 08.2023
Medical Receptionist
Live Urgent Care
01.2023 - 04.2023
Restaurant Manager
Tito’s Pollería Restaurant
07.2015 - 11.2022
High School Diploma -
Admiral William F. Halsey Jr. Health & Public Safety Academy
Medical Assistant
K & G Academy