Rachel Messacar
Saint Charles,IL
Summary
A dedicated and hardworking professional with a decade of experience in customer service. Consistently delivers exceptional service and builds strong client relationships. Proven track record in successfully resolving customer issues and providing timely solutions. Committed to maintaining a positive and friendly demeanor to ensure customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Service Manager
Hotel Baker
04.2024 - Current
- Welcoming guests as they arrive and checking them into their rooms
- Answering phone calls and responding to guest inquiries
- Handling guest complaints and resolving issues in a timely and professional manner
- Processing payments and maintaining accurate guest records
- Assisting guests with luggage and other requests
- Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
- Providing information about hotel amenities, local attractions, and restaurants
- Oversee guest experience to ensure satisfaction
- Implementing plans to improve guest satisfaction
- Schedule and supervise front desk staff such as guest service representatives and bellman
Supervisor
Loyal Companions
11.2019 - 07.2022
- Responsible for administering medicines to all animals housed in the facility per specific time and dosage
- Responsible for sanitizing/cleaning all areas of the facility to assure compliance with required standards
- Responsible for observing all animal behaviors to handle any issue that may or may not arise between animals and staff
- Responsible for incoming/outgoing customer service calls to owners regarding their pets and any issues or needs
- Support strong teamwork between staff members to address potential issues or listen and implement worthwhile suggestions/ideas
Supervisor
Burlington
06.2020 - 04.2021
- Set goals for performance and deadlines in ways that comply with company's plans and vision
- Organize workflow and ensure that employees understand their duties or delegated tasks
- Monitor employee productivity and provide constructive feedback and coaching
- Hire and train new employees
- Responsible for opening or closing the store
- Manage the money of the store and secure the deposits each day for the bank
- Monitor breaks and ensure coverage during peak times according to daily work schedule
- Provide customer service by greeting and assisting customer inquires and complaints
- Responsible for supervising each shift I work
Education
High school diploma -
Wauconda Comm High School
05.2016
Skills
- Customer Service (10 years)
- Leadership Experience (3 years)
- Management Experience (1 year)
- Oral Communication (10 years)
- Time Management (10 years)
- Conflict Resolution (10 years)
- Computer Skills (5 years)
- Teamwork (10 years)
- Organizational Skills (10 years)
- Administrative Experience (3 years)
Certification
Driver's License
Timeline
Guest Service Manager
Hotel Baker
04.2024 - Current
Supervisor
Burlington
06.2020 - 04.2021
Supervisor
Loyal Companions
11.2019 - 07.2022
High school diploma -
Wauconda Comm High School
Driver's License
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