Rachel Michelle Schaaff
Lebanon,TN
Summary
Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations.
Overview
14
14
years of professional experience
Work History
Promotional Brand Ambassador
Creative State
06.2023 - Current
- Represented the organization professionally at trade shows, conferences, or other industry gatherings while promoting the brand effectively.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
- Maintained accurate records of promotional events and customer interactions.
Restaurant Hostess
Sixty Vines
04.2023 - Current
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Promoted business loyalty by fostering positive customer relationships.
Airport Operations
JetBlue Airways
03.2022 - Current
- Conduct check-in process for Customers via computer verifying Customers' personal identification and travel documents
- Tag, lift, and handle Customer luggage
- Announce flight arrivals, departures, and pre-boarding information via public address system keeping customers constantly informed
- Operation of airport equipment, customer enplaning/deplaning equipment.
- Maintained a professional appearance and demeanor while on duty, reflecting positively on the airline and airport operations team.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
Treatment Coordinator
Nash Dental Care
01.2020 - 02.2021
- Provided exceptional customer service while managing over 150 patient accounts weekly, with contact information, insurance and financial information in confidential manner.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
Lead RDA Orthodontic Assistant/ Traveling Specialty Assistant
Pacific Dental Services
06.2010 - 01.2020
- Managed patient care, office and laboratory duties within multi-specialty dental group
- Utilized Nomad Digital X-ray unit, pouring impressions, trimming models and preparing orthodontic equipment; and assist treatment in all specialties.
- Submitted monthly orders for supplies, for multiple offices within Pacific Dental Services.
- Commuted daily in multiple specialties, including Orthodontics, Periodontics & Endodontics.
Education
Professional Certification - Aesthetician
Aveda Institute
San Antonio, TX03.2017
Professional Certification - Dental Assisting
Everest College
Anaheim, CA06.2010
Skills
- Flexible and Adaptable
- Excellent Communication
- Critical Thinking
- Dependable and Responsible
- Understanding of confidentiality laws
- Excellent multitasking capability
- Customer Engagement
- Scheduling
- Conflict resolution techniques
Timeline
Promotional Brand Ambassador
Creative State
06.2023 - Current
Restaurant Hostess
Sixty Vines
04.2023 - Current
Airport Operations
JetBlue Airways
03.2022 - Current
Treatment Coordinator
Nash Dental Care
01.2020 - 02.2021
Lead RDA Orthodontic Assistant/ Traveling Specialty Assistant
Pacific Dental Services
06.2010 - 01.2020
Professional Certification - Aesthetician
Aveda Institute
Professional Certification - Dental Assisting
Everest College
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