Rachel Mozelle Lockett
Dallas,TX
Summary
I bring a fun, positive attitude with an understanding of customer service, time management having more than 20 years of customer-facing experience in fast-paced settings. I am highly adaptable to addressing diverse customer needs and gifted at working with all types of customers. I am looking for a new role where hard work, great organizational skills and dedication will be highly valued. I am a highly-motivated employee with desire to take on new challenges with a strong worth ethic. While working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Manager
Grimaldi's
Highland Village, TX
12.2023 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Entered time and attendance logs in preparation for payroll.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
Assistant Manager
Edith's French Bistro
Plano/Allen/Richardson, TX
08.2019 - 03.2020
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Managed accounts payable, accounts receivable and payroll.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Updated computer systems with new pricing and daily food specials.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Bartender
Mexican Bar Compay
Plano, TX
08.2018 - 07.2019
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Engaged in small talk with patrons to build rapport and earn repeat business.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Balanced daily registers and generated sales reports to support financial and administrative objectives.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Experience handling a complex drink service well with minimal errors and in a timely matter.
Host/Server/Bartender/Corporate Trainer/Manager
RA Sushi Bar Restaurant
Plano, TX
03.2008 - 02.2016
- Built sales forecasts and schedules to reflected desired productivity targets.
- Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
- Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies.
- Assisted in New Store Openings.
- Oversaw bar inventory, restocked supplies and placed orders.
- Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits.
- Provided constructive suggestions and encouragement to employees.
Education
High School Diploma - General
J.J. Pearce High School
2003
Associate of Science - transfer degree
Richland College
Skills
- Works well under pressure
- Extensive hospitality background
- Upbeat, passionate
- Guest rapport
- Employee training
- Problem Resolution
- Shift Scheduling
- Timesheet Processing
Timeline
Manager
Grimaldi's
12.2023 - Current
Assistant Manager
Edith's French Bistro
08.2019 - 03.2020
Bartender
Mexican Bar Compay
08.2018 - 07.2019
Host/Server/Bartender/Corporate Trainer/Manager
RA Sushi Bar Restaurant
03.2008 - 02.2016
High School Diploma - General
J.J. Pearce High School
Associate of Science - transfer degree
Richland College
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