Summary
Work History
Skills
Timeline
Accomplishments
Professional References
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Rachel N. Markoja

Novato,CA

Summary

Career restaurant professional with 22 years in FOH and BOH operations specializing in beverage/bar, seeking a position in a fast paced, professional and challenging restaurant setting. Highly motivated to lead and succeed and would love to become an asset to your company!

Work History

Bartender/ Catering Manager

Hopmonk Tavern
  • Set-Up and execute large catering events from 25-200 guests
  • Manage catering staff throughout events, troubleshoot and problem solve when issues arise
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

General Manager

Division West Bistro & Bar
  • Helped open new concept, creating bar menu, side-work policies, opening, closing and training policies
  • Managed daily operations, opening as well as closing/cash handling
  • Interviewed, hired and oversaw training of new staff members
  • Managed social media accounts
  • Booked and executed private events and offsite catering

Bar Manager

Marketplace Kitchen & Bar
  • Created new bar program for an already established company
  • Implemented cost-saving procedures such as jiggering and costing out cocktails which were eventually put into practice company-wide
  • Trained staff on use of liquid nitrogen and other modern bar techniques
  • Developed new wine program and bourbon and whiskey portfolio

AGM

Ideal Tavern
  • Assisted in developing craft cocktail program 
  • Organized marketing events, social media postings to promote the business 
  • Catering and private event coordinator

AGM

Sticks & Stones Dipping Grille
  • Assisted in opening new restaurant concept featuring a molecular bar, fondue and hot stone entrees at Mohegan Sun Casino 
  • Created and implemented training programs, employee handbook, policies and procedures 
  • Managed front of house operations, steps of service and guest relations

General Manager

Wood-N-Tap Bar & Grill
  • Responsible for meeting/exceeding monthly labor and sales goals -maintaining a profitable monthly budget 
  • Conducting weekly food and liquor inventories 
  • Leading and motivating my team 
  • Conducting quarterly staff meetings, writing 6 month staff reviews 
  • Created a catering program that was implemented company-wide

Head Bartender

The Victorian House Restaurant
  • Provide efficient, friendly service in a fast paced bar environment 
  • Building a loyal bar crowd -resolving any issues that may occur on shift 
  • Proper cash handling 
  • Stocking and nightly inventory 
  • Suggestive selling/ upselling my guests.

Skills

  • Open Table and Yelp Reservation Systems
  • HotSchedules & Peachworks Sched/Inventory
  • Micros, Aloha, Toast, Touch Bistro POS systems
  • Green Dot Sexual Harassment Prevention Cert
  • 10 year volunteer, Wounded Warrior Project
  • Certified, ServSafe
  • Certified, TIPS
  • CRT "Award T" Tequila Certification
  • Founder, HEARD Restaurant Community
  • Committee Member, US Bartender's Guild
  • 10 Year Volunteer, Wounded Warrior Project

Timeline

AGM

Ideal Tavern

AGM

Sticks & Stones Dipping Grille

Head Bartender

The Victorian House Restaurant

Bartender/ Catering Manager

Hopmonk Tavern

General Manager

Division West Bistro & Bar

Bar Manager

Marketplace Kitchen & Bar

General Manager

Wood-N-Tap Bar & Grill

Accomplishments

  • Student, Patron Tequila Education in Mexico
  • Student, Portland Cocktail Education Week
  • Student, Camp Runamok Bourbon Education
  • Student, Tales of the Cocktail, New Orleans
  • First Place, Old Forester Competition, Foxwoods
  • First Place, Litchfield Bourbon Comp, Little River
  • First Place, Litchfield Gin Comp, Little River
  • First Place, Lillet Comp, Zohara
  • Second Place, Macchu Pisco Comp, HBC
  • Second Place, Diageo Comp, Norwalk
  • Second Place, Diageo Comp, Noble & Co
  • Second Place, Fernet Comp, Conspiracy
  • Third Place, Macchu Pisco Comp, Taprock
  • Finalist, Chandon Garden to Glass
  • Competitor, Woodford Manhattan Experience
  • Competitor, Patron Perfectionists
  • Competitor, Bombay Most Imaginative Bartender

Professional References

Ron Bergamo, Community Leader, Wounded Warrior Project, 203-376-5429

Denise Vojnich, Human Resources, Hartford Restaurant Group, 860-206-6284

Ermal Caushi, Owner, Division West Bistro & Bar, 860-670-8222

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Rachel N. Markoja