Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Rachel Castro

Murfreesboro,TN

Summary

Highly motivated and detail-oriented professional with expertise in data analysis, project management, and process improvement. Adept at troubleshooting and resolving complex issues. Skilled in developing and implementing innovative strategies to reduce costs and increase efficiency.

Overview

13
13
years of professional experience

Work History

Picker / AFM

Amazon Fulfillment Center
08.2021 - Current
  • Monitor the sales floor or warehouse floor to ensure the safety and security of customers, employees, and merchandise
  • This includes identifying and addressing any potential security risks, suspicious activities, or policy violations
  • Keep track of inventory levels, conduct stock checks, and notify management of any discrepancies or low stock situations
  • This helps ensure sufficient availability of products for customers and supports accurate inventory management
  • Ensure compliance with company policies, procedures, and safety regulations
  • This may involve monitoring adherence to dress code standards, operational guidelines, and occupational health and safety practices
  • Communicate effectively with coworkers, supervisors, and other team members, sharing relevant information, reporting incidents or issues, and coordinating activities as needed.

Ramp Agent Supervisor

Mcgee Air Services
06.2018 - 05.2021
  • Oversee and coordinate the activities of ramp agents, ensuring efficient and safe operations
  • Provide guidance, support, and direction to the team members
  • Assign tasks and responsibilities to ramp agents, taking into account workload, staffing, and operational requirements
  • Foster teamwork and maintain a positive work environment
  • Train new ramp agents and provide ongoing training to existing team members on operational procedures, safety protocols, and customer service standards
  • Monitor the performance of ramp agents, conducting regular evaluations, providing feedback, and addressing any performance issues or concerns
  • Assist in the planning and coordination of ramp operations, including aircraft handling, baggage/cargo handling, and equipment usage, to ensure smooth and timely operations
  • Ensure that ramp agents adhere to safety regulations and procedures, conduct safety briefings, and promptly address any safety concerns or incidents
  • Serve as a point of contact and liaison between ramp agents, other airport departments, and airline representatives, facilitating effective communication and coordination
  • Identify and resolve operational issues, such as equipment malfunctions, staffing shortages, or customer service challenges, in a timely and efficient manner
  • Maintain accurate records, complete necessary reports, and ensure compliance with documentation requirements, such as incident reports and shift logs
  • Assist in emergency response situations, including aircraft incidents, medical emergencies, or severe weather conditions, by implementing appropriate procedures and coordinating resources.

Point Of Sales Coordinator

Payless Supermarket
07.2014 - 05.2018
  • Utilized strong organizational skills to prioritize tasks and manage multiple projects simultaneously
  • Managed multiple tasks simultaneously while providing excellent customer service at all times
  • Devised plans and schedules for concurrent projects to meet established deadlines
  • Experienced with social media and communications platforms
  • Worked with coworkers to complete tasks
  • Identified ways to improve efficiency in operations and implemented process changes
  • Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
  • Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Provided efficient and courteous service to customers at all times
  • Responded quickly to meet customer needs and resolve problems
  • Committed to delivering excellent customer service while working in a fast-paced environment
  • Troubleshot minor problems and reported larger technical issues.

Vehicle Inspector

Lockheed Martin
09.2011 - 10.2012
  • Maintained records of inspected vehicles according to company standards
  • Followed strict guidelines when handling hazardous materials associated with vehicle maintenance
  • Assisted customers in understanding the results of their vehicle inspections
  • Identified deficiencies in equipment used by commercial operators during inspections
  • Inspected cargo loads for proper securement techniques and load distribution balance
  • Developed and maintained positive relationships with law enforcement personnel, motor carriers, and the public to ensure compliance with regulations
  • Utilized specialized computer software programs to track violations, generate reports, and enter data into databases
  • Operated a variety of specialized equipment used in conducting field tests such as scales, breathalyzers.

Education

Bachelor Criminal Justice - Human Services

Southern New Hampshire University
Manchester, NH
12.2024

High School Diploma -

George Washington High School
Mangilao, Guam
05.2006

Skills

  • Quality Inspections
  • Product Rotations
  • Issue Reporting
  • Quantity and Space Estimation
  • Performance Goals
  • Inspect Material
  • Microsoft Office and Adobe Creative Suite
  • Order Preparation
  • Warehouse Organization
  • Time Management

Accomplishments

Overall Best Customer Service Award (2017) (Customer Choice Pick) Tamuning, Guam

References

  • Jack Celis, 10, Ramp Service Performance Manager, (253)252-0261
  • Jason Pennington, 4, Overall Ramp Manager Director, (253)3434107

Timeline

Picker / AFM

Amazon Fulfillment Center
08.2021 - Current

Ramp Agent Supervisor

Mcgee Air Services
06.2018 - 05.2021

Point Of Sales Coordinator

Payless Supermarket
07.2014 - 05.2018

Vehicle Inspector

Lockheed Martin
09.2011 - 10.2012

Bachelor Criminal Justice - Human Services

Southern New Hampshire University

High School Diploma -

George Washington High School

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