Rachel Fisher
Chicago,IL
Summary
Highly qualified product management professional well-versed in Agile Methodologies such as Scrum, XP and Kanban. Successful at making important team decisions, managing timelines, and moving products through planning, pre-production, and production phases.
Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Agile Product Owner
Vizient
Chicago, IL
09.2022 - Current
- Advocates for internal and external users/customers, through continuous voice of customer research and user interviews including; user exploration, observation, UX testing and validation
- Works as a liaison between end-users, product management, and business relationship to gather, refine, and document high-level epic and feature requirements ultimately demonstrating basic knowledge for the product and domain
- Participates in the development and maintenance of the quarterly product roadmap in collaboration with Product Management
- Ensures the product backlog is prioritized; constantly evaluating for changes in priority and communicate product goals and vision with the development team
- Collaborates with the business analyst, engineering owner, UX designer, Implementation, and Product Management to ensure design meets high-level customer requirements
- Coordinates UAT activities with stakeholders/end users.
- Supports the project team during design, development, and QA testing by clarifying high-level requirement questions
- Responsible for contributing to, and achieving, qualitative and quantitative success metrics to measure progress and health of the team, product, group and department
- Maintains focus on relationship building with end-users, development team, product management, and business relationship
Business Systems Analyst
Sg2, A Vizient Company
Chicago, IL
03.2018 - 09.2022
- Provided technical support & management of company-wide systems: Oracle, CRM (50%), Mavenlink TTM Portfolio (25%), and Eloqua Marketing (25%)
- Collaborated directly with the Vizient and Sg2 IT Dept. in the hardware & systems transition, providing downloadable software/files & conducting personal walkthroughs of system tool installations
- Coordinated migration of all time-management data from Daptiv to Mavenlink systems
- Launched total overhaul of project portfolio management system
including: archiving older projects, updating templates for current and future projects, reducing over 3500 templates to 600 - Regularly conducted/reviewed data audits and reports, providing detailed analysis and corrections as needed
- Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams
- Worked closely with VP of Operations to analyze documented business processes & procedures, ensuring all fluctuating business needs are being targeted
- Deployed system enhancements to improve field operations
- Delivered in-depth training to users for all systems, imparting knowledge of best practices for protecting data and minimizing errors
- Developed digital & print training materials along with overseeing onboarding training sessions to new users
Digital Ad Production Specialist/Contract Analyst
Cars.com
Chicago, IL
06.2015 - 03.2018
- Reviewed incoming sales contracts and product enrollment forms for accuracy and compliance with established standards
- Evaluated contract pricing and product options to ensure rate integrity
- Processed orders and requests using Salesforce CRM and other third-party tools
- Conducted market analysis and monitored competitive activity
- Achieved department-wide objectives by leveraging internal resources and collaborating with colleagues
- Conducted audits to ensure accuracy of billing and enrolled products
- Responsible for communicating with all levels of management and fine-tuned processes using new tools and products within Salesforce alongside IT Dept
- Performed quality checks to ensure enrollment was processed accurately
- Ran reports and created spreadsheets for various products to ensure quality organization and availability for Direct and Affiliate markets
- Created training guides and assisted training sessions for new products & services for multiple teams and management across Operations
- Managed over 75 major, direct, and affiliate contracts per day
Education
Business Communications & Criminology
Valparaiso University
Valparaiso, INSkills
- Agile Methodologies
- Product Management
- Technical & Business Acumen
- Quality Assurance
- Research Information Sourcing
- Stakeholder Relationship Management
- Cross-Functional Teamwork
- Azure
- Jira
- Confluence
- Google Analytics/GA4
Certification
- Certified Scrum Product Owner® (CSPO®) - Scrum Alliance - April 2023
- Introduction to Coding Certification - SheCodes - June 2021
- Web Devlopment Certification - SheCodes - August 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It’s easier to ask forgiveness than it is to get permission.
Grace Hopper
Timeline
Agile Product Owner
Vizient
09.2022 - Current
Business Systems Analyst
Sg2, A Vizient Company
03.2018 - 09.2022
Digital Ad Production Specialist/Contract Analyst
Cars.com
06.2015 - 03.2018
Business Communications & Criminology
Valparaiso University
- Certified Scrum Product Owner® (CSPO®) - Scrum Alliance - April 2023
- Introduction to Coding Certification - SheCodes - June 2021
- Web Devlopment Certification - SheCodes - August 2021
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