Rachel Pierre
Sr. Program Manager
Long Island City,NY
Summary
Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving processes. Skilled in portfolio management and cross-functional stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
Relevant Competencies include: PMO Starter | Program & Portfolio Management | Risk Management | Business Communications | Agile & Waterfall Methodologies | Change Management | New Product Introduction | Global Implementations | Business Continuity | Software Development Lifecycle | Resource Management| Strategic Planning | Process Optimization | Conflict Resolution | Customer Relationship Management | Coaching & Mentorship Technical skills: Java | Keynote | Radar | Confluence | Wrike | Numbers | Microsoft Office Suite
Overview
15
15
years of professional experience
1
1
Certification
3
3
Languages
Work History
Apple Pay Engineering Program Manager
Apple
New York, NY
01.2021 - Current
- Elevated sense of priority, urgency and problem solving to respect key deliverables.
- Optimized schedules to identify critical paths, major risks and deploy strategies.
- Achieved defined cost, schedule and performance requirements of project.
- Relied on core team and functional leader expertise when faced with important decisions.
- Fostered teamwork and strove to maintain environment of collaboration, openness, trust and performance.
- Evaluated existing procedures and made proactive adjustments to meet changing demands.
Head of PMO
Recycle Track Systems
New York, NY
02.2020 - 03.2020
- Kicked Off PMO from scratch, establishing company-wide rigor and governance
- Engineered Cost Estimation Procedures to maximize ROI across 20 strategic initiatives
- Drafted Business Continuity Plan to prevent service interruption to clients during COVID-19.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
VP Project Manager
JP Morgan Chase
New York, NY
08.2016 - 04.2018
- Digital IT- Investment Banking
- Orchestrated the end to end implementation of a wealth management digital (robo - advisory) product, with money integration, beating target goals by 7% driving a 32% increase in global customer subscriptions
- Created an emergency resource assignment process for 70% improvement to productivity, exceeding targeted subscription goal by 7%
- Designed the onboarding process for smooth client experience, integrating with credit vendors
- Identi ed and drove AML, KYC, OFAC risk and legal compliance to minimize fraud exposure
- Managed sprints through Agile and scrum implementations with a team of 41 stakeholders.
Program Manager
Broadridge
New York, NY
07.2008 - 07.2016
- Founded the IT Project Management Office and managed global implementations driving 80% increase in yearly revenues and $2.5 million in cost savings
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Oversaw a portfolio of 24 projects across 3 business units with up to 136 global stakeholders
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Standardized project reporting and enforced Software Development Lifecycle (SDLC)
- Coached team members on productivity strategies to accomplish challenging goals.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- HIGHLIGHTS
- New Digital Product (, ): Orchestrated the onboarding, integrated banking (money movement) and the Agile implementation of a robo-advisory tool increasing our global wealth management client base by 32%
- New Digital Product (JPMorgan Chase): Orchestrated the onboarding, integrated banking (money movement) and the Agile implementation of a robo-advisory tool increasing our global wealth management client base by 32%
- Proxy Season Readiness (Broadridge): Managed company-wide volume testing, open-systems & mainframe optimizations, and disaster recovery tests in support of 90% of the proxy market data
- Acquisition (Broadridge): Ran Technology integration and data migration of Bonaire onto our network and infrastructure
- Cloud Technology Migration (Broadridge): VMware & Amazon Web Services projects, migrating our core applications onto these 2 platforms
- Responsibilities include:
- Document new architecture with Business and infrastructure dependencies
- Map out migration activities and build an Agile roadmap
- Coordinate POC for application containerization and functionality testing
- Manage live migration, document maintenance plan and lessons learned
- End of Life, app decommissioning, hardware & software upgrades, and small enhancement projects running on open systems or mainframe.
Education
Certified Project Management Professional (PMP) -
Project Management Institute
Master of Business Administration -
Dowling College
Oakdale, NYBachelor of Science - Computer Information Systems
Stony Brook University
Skills
Relationship building and retention
Certification
Project Management Professional (PMP)
Timeline
Apple Pay Engineering Program Manager
Apple
01.2021 - Current
Head of PMO
Recycle Track Systems
02.2020 - 03.2020
VP Project Manager
JP Morgan Chase
08.2016 - 04.2018
Project Management Professional (PMP)
03-2012
Program Manager
Broadridge
07.2008 - 07.2016
Certified Project Management Professional (PMP) -
Project Management Institute
Master of Business Administration -
Dowling College
Bachelor of Science - Computer Information Systems
Stony Brook University