Rachel (Rae) Eisel
Pittsburgh,PA
Summary
Experienced with overseeing operations and leading teams to achieve project goals. Utilizes comprehensive management techniques to ensure efficient workflows and resource allocation. Track record of effective communication and problem-solving in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Studio Manager
George Lange Photography
01.2024 - Current
- Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
- Coordinated daily studio operations, including scheduling, staff management, and customer service.
- Supervised studio staff for timely, accurate, and high-quality task completion.
- Strengthened relationships with external partners such as vendors or suppliers, promoting collaboration opportunities that ultimately benefited both parties.
- Promoted a culture of continuous improvement within the team by encouraging open feedback and sharing best practices between colleagues.
- Streamlined studio operations by implementing efficient scheduling and project management systems.
- Developed and implemented strategies to increase studio visibility and reach more clients.
- Collaborated closely with clients throughout projects, ensuring their visions were accurately translated into finished products that exceeded expectations.
- Enhanced the studio's operational efficiency by implementing a new inventory management system.
Patient Coordinator
Omni Dental
02.2023 - 01.2024
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge of insurance policies, medical terminology, and clinic protocols to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Ensured the accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Maintained confidentiality of patient data and conditions to safeguard health information.
Manager (The Eagle)
Thunderdome
10.2022 - 02.2023
- Manage daily operations
- Coordinating and planning daily service around downtown events
- Developing team members and holding them to the company's standards
- Monitored and ensured proper compliance of safety, sanitation and health standards
- Ensured exceptional service to all guests
- Utilize SpotOn POS system, Paycom scheduling and payroll and ComPeat portal.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
General Manager (The Standard Market & Pint House)
AMPD Group
07.2022 - 09.2022
- Coordinated scheduling for Cafe, Restaurant and bar
- Maintained costs and pricing
- Managed a 30-tap self-serve beer wall
- Controlled labor costs and created weekly sales and PAR reports.
General Manager (Social House 7)
AMPD Group
01.2022 - 07.2022
- Coordinate staff schedules, Experience with POS systems, and increase restaurant profits
- Excellent customer service skills, including communication and salesmanship skills
- Proficient knowledge of the restaurant and food handling regulations
- Inventory, ordering, and picking up liquor
- Contributed to a new drink that caught the eye of a local TV station resulting in free advertising.
Manager/Server (Paulie's Place)
AMPD Group
09.2021 - 12.2021
- Coordinated staff schedules, Experienced with POS systems, and increased restaurant profits
- Excellent customer service skills, including communication and salesmanship skills
- Upsold customers on other food and drink items, increasing dollar sales per table
- Proficient knowledge of the restaurant and food handling regulations
- Ordering and inventory of liquor.
Front Desk Administrator
Dental Arts of Pittsburgh
09.2019 - 09.2021
- Proficient in telephone and front desk reception within a high-volume environment
- Maintained a clean reception and waiting room area
- Efficient in managing appointment scheduling, patient follow-up, patient records, billing and financial information
- Ensured proper paperwork was completed by patients and staff
- Expedient in resolving patient issues, processing patient check-in/check-out, verifying insurance and collecting third-party claims
- Proficient in handling insurance disputes
- Audit patient ledgers
- Accounts Receivable
- Prepared, shipped and tracked patient lab cases
- Processed payments and balanced reports daily
- Continually advanced knowledge of dental software and insurance processing
- Led "cleanup" of patient records and office documents to verify all information is prevalent and accurate
- Implemented a system of electronic documents to reduce waste and minimize clutter
- Counseled patients on treatment plans and created financial plans
- Facilitated clear communication between patients, doctors and insurance companies
- Maintained strict confidentiality of all patients and documents.
Administrative Assistant/Project Coordinator
AMPD Group
08.2018 - 09.2019
- Constructed standard operating procedures and updated employee handbooks for fourteen bar/restaurants, one coffee house, one nightclub and the corporate office
- Developed a Human Resources department for the company
- Built a repertoire and provided support as a liaison for staff at every location
- Managed employee mediations, unemployment paperwork and hearings
- Established an internal electronic database and record management system for reporting and tracking maintenance requests across all locations
- Correspondent for utility companies and vendors
- Responsible for negotiating purchases of all restaurant equipment
- Coordinated schedules, meetings and travel for owners and provided administrative support to the corporate office
- Generated comprehensive meeting agendas and led weekly corporate and monthly general manager meetings
- Developed a secure system for keys and combinations for all locations
- Performed basic accounting duties and compiled end of day reports across the company
- Processed all insurance claims and corresponded with insurance companies
- Responsible Alcohol Management Program (RAMP) Certified
- RAMP certified trainer
- Maintained and managed all liquor licenses
- Approved company donations
- Established and maintained employee's company email
- Built a relationship with the local police, East Carson Task Force, SouthSide Planning Forum, and SouthSide block watch to foster growth between the business and community.
Teller/Lead Teller Back-up
PNC Bank
01.2016 - 08.2018
- Accurately and efficiently processed and recorded routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers
- Balanced cash drawer daily
- Advised, educated and engaged clients on banks products and services available for their financial interactions allowing them to explore solutions to achieve their goal and financial well-being
- Assessed and effectively managed all the risks associated with the bank's risk management framework
- Maintained and managed 2 high volume ATM machines which includes adding and removing cash, balancing deposits, clearing cash jams and troubleshooting machines
- Managed business client window and managed and troubleshoot teller cash recycler.
Floor Staff
Carmike Cinemas
11.2012 - 07.2015
- Cashier in concessions and box office, balanced cash drawers, interacted with customers and provided excellent customer service, handled customer issues and needs, making sure to quickly and confidently resolve any issues and ensure customer satisfaction
- Cleaned theaters, general maintenance upkeep and organized showtimes
- Assisted and organized promotional events
- Consecutively placed first for internal sales.
Education
Recreation and Tourism Management -
Concord University
01.2015
Performance Arts -
Cecil College
01.2010
Perryville High School
01.2009
Skills
- Microsoft Office Word
- Excel
- PowerPoint
- Bill Highway
- Multi-Line Phone Systems
- Cash Register
- Client rapport
- Creative Direction
- Process Improvement
- Project Scheduling
- Google Share Documents
- Cash handling accuracy
- Organized
- Conflict resolution
- Scheduling proficiency
- Customer service
- Strong communication skills
- Detail oriented
- Team Leadership
- Hiring and Training
References
Upon Request
Timeline
Studio Manager
George Lange Photography
01.2024 - Current
Patient Coordinator
Omni Dental
02.2023 - 01.2024
Manager (The Eagle)
Thunderdome
10.2022 - 02.2023
General Manager (The Standard Market & Pint House)
AMPD Group
07.2022 - 09.2022
General Manager (Social House 7)
AMPD Group
01.2022 - 07.2022
Manager/Server (Paulie's Place)
AMPD Group
09.2021 - 12.2021
Front Desk Administrator
Dental Arts of Pittsburgh
09.2019 - 09.2021
Administrative Assistant/Project Coordinator
AMPD Group
08.2018 - 09.2019
Teller/Lead Teller Back-up
PNC Bank
01.2016 - 08.2018
Floor Staff
Carmike Cinemas
11.2012 - 07.2015
Performance Arts -
Cecil College
Perryville High School
Recreation and Tourism Management -
Concord University
Similar Profiles
RACHEL (Rae) EISELRACHEL (Rae) EISEL
Studio Manager at George Lange PhotographyStudio Manager at George Lange Photography
Amelia matabadalAmelia matabadal
Social Media Content Creator at rainier lange photographySocial Media Content Creator at rainier lange photography
Sunchit George PallipagaSunchit George Pallipaga
Lead Photographer and Managing Partner at Sunchit George PhotographyLead Photographer and Managing Partner at Sunchit George Photography