RACHEL (Rae) EISEL
Pittsburgh,PA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
Work History
Studio Manager
George Lange Photography
Pittsburgh, PA
01.2024 - 12.2024
- Directed daily studio operations by handling scheduling, managing personnel, and ensuring excellent customer service.
- Fostered a culture of continuous improvement in the team by encouraging open feedback.
- Devised tactics to amplify audience reach and boost studio exposure.
- Worked directly with clients to ensure project vision was achieved.
- Built efficiency by deploying an upgraded inventory management solution.
Patient Coordinator
Omni Dental
Pittsburgh, PA
02.2023 - 01.2024
- Managed patient concerns effectively with an emphasis on excellent service.
- Utilized understanding and sensitivity to handle challenging patient interactions.
- Kept current with insurance policies, medical terms, and clinical procedures to deliver precise patient information.
- Managed patient admission and discharge processes, ensuring smooth transitions.
- Verified accuracy of patient insurance details to facilitate seamless appointment processing.
Manager (The Eagle)
Thunderdome Restaurant Group
Pittsburgh, PA
10.2022 - 02.2023
- Managed scheduling of service operations around downtown activities.
- Fostered skill growth among team members while ensuring adherence to company standards.
- Ensured adherence to established safety protocols, sanitation guidelines, and health regulations.
- Operated SpotOn POS and Paycom systems for scheduling and payroll management.
- Maintained open communication channels ensuring top-notch service.
General Manager (Multiple Locations)
AMPD Group
Pittsburgh, PA
09.2021 - 09.2022
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Analyzed market trends to inform business decisions and strategies.
- Conducted regular meetings with the senior management team to review progress against established objectives.
- Recruited, trained, and empowered employees to achieve key performance indicators.
- Ensured compliance with applicable laws, regulations, and industry standards of operations management.
- Used strong issue-resolution and communication skills to cultivate and strengthen lasting client relationships.
- Managed daily business operations including budgeting, staffing, scheduling, inventory control, customer service, and sales.
Front Desk Administrator
Dental Arts of Pittsburgh
Pittsburgh, PA
09.2019 - 09.2021
- Managed appointment scheduling, patient follow-up, and patient records.
- Streamlined office processes through improved filing systems and document management.
- Resolved patient concerns with efficiency and professionalism.
- Executed payment processing and maintained accurate daily financial records.
- Oversaw cleanup initiative to maintain consistent and accurate information in records.
- Customized solutions to meet unique client requirements, ensuring exceptional outcomes.
Administrative Assistant/Project Coordinator
AMPD
Pittsburgh, PA
09.2018 - 09.2019
- Developed standard operating procedures and revised employee handbooks for multiple locations.
- Established extensive repertoire to assist cross-functional teams effectively.
- Developed an internal database for efficient reporting and management of service requests.
- Managed relationships across utility firms and vendor networks.
- Negotiated purchases for the entire range of restaurant equipment.
- Managed all claim processes, ensuring timely interaction with insurance providers.
- Collaborated with local law enforcement and community organizations to strengthen business-community relations.
Teller/Lead Teller Back-up
PNC
Pittsburgh, PA
01.2016 - 08.2018
- Engaged with clients to explore solutions for improved financial well-being.
- Ensured accurate cash flow data by daily identifying and resolving cash drawer discrepancies.
- Maintained cash drawer security while accurately handling the disbursement of checks and cash.
- Managed risks aligned with the bank's comprehensive risk management framework.
- Managed two high-volume ATMs by adding and removing cash.
- Facilitated seamless interactions while maintaining and troubleshooting banking equipment.
Education
Recreation and Tourism Management -
Concord University
01.2015
Performance Arts -
Cecil College
01.2010
Skills
- Microsoft Office
- Customer service
- Customer retention
- Budgeting and cost control strategies
- Collaborative Leadership
- Strong communication skills
- Strong Detail Orientation
- Recruitment and Development
- Project management
- Sales planning and implementation
References
References available upon request.
Timeline
Studio Manager
George Lange Photography
01.2024 - 12.2024
Patient Coordinator
Omni Dental
02.2023 - 01.2024
Manager (The Eagle)
Thunderdome Restaurant Group
10.2022 - 02.2023
General Manager (Multiple Locations)
AMPD Group
09.2021 - 09.2022
Front Desk Administrator
Dental Arts of Pittsburgh
09.2019 - 09.2021
Administrative Assistant/Project Coordinator
AMPD
09.2018 - 09.2019
Teller/Lead Teller Back-up
PNC
01.2016 - 08.2018
Recreation and Tourism Management -
Concord University
Performance Arts -
Cecil College
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