Rachel Schell
Lincoln Park,MI
Summary
Highly skilled and analytical Healthcare Administrator with more than 15 years of experience in the Medical and Customer Service industry. Combines time and resource management to improve workflow and enhance productivity. Ability to manage multiple tasks without compromising job quality. Works independently under minimal supervision. Familiar with practices and procedures within the Healthcare Network.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Administrative Secretary – Acute Care Surgery/Trauma
HENRY FORD HEALTH SYSTEM
08.2021 - Current
- Performs a wide variety of typing duties, such as composing correspondence and preparing forms, tables, charts, and Meeting Agendas
- Oversee and manage multiple HALO schedules on a monthly basis
- Create and Manage schedules and calendars for 13 Surgeons
- Coordinate business meetings, including invitations, setting up catering and invoicing
- Manage Provider travel, including booking flights/hotels/transportation, creating an itinerary and submitting for reimbursements
- Manage Provider licensing and credentialing according to company policies for all Surgeons and APPs
- Payroll processing for 13 Providers on a Bi-Weekly basis
- Coordinate monthly FCCS courses, including invitations, registration, catering, handling payments, and applying for certificates
- Performs specialized functions pertaining to Departmental Operations, including bulk purchasing of departmental supplies and materials
- Submit and Track all Departmental Invoices/Credit Card payments
- Manage ESR for all Provider Time off Requests
- Establishes, maintains, and revises record keeping and filing systems.
- Streamlined office processes by implementing efficient workflow systems, leading to increased productivity and time management.
Bartender
McCaffery's Bar
01.2017 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
Patient Access Liaison – Hepatology
HENRY FORD HEALTH SYSTEM
09.2020 - 08.2021
- Create Clinic schedules for 11 Hepatologists and 3 Physician Assistants
- Manage Qgenda and EPIC to ensure accuracy with Provider Schedules
- Schedule Patients and maintain proper registration including Insurance verification
- Collect Patient records from Outside facilities and prepare charts for clinics
- Obtain Insurance Authorizations for required Patient testing
- Manage ESR for Provider Time off Requests
- Building and maintaining Doctor and clinic Templates for 5 locations.
Medical Office Coordinator – Transplant Institute – Pre-Liver Outreach
HENRY FORD HEALTH SYSTEM
01.2018 - 09.2020
- Coordinating Outreach clinic Schedules for 9 Hepatologists, 4 Surgeons, and 3 nurses
- Schedule Patients and maintain proper registration including Insurance verification
- Collect Patient records from Outside facilities and prepare charts for Outreach clinics
- Drive to and from, including set up and management of 5 Outreach clinics
- Room Patients, update Medical history, and collect vitals per Henry Ford protocol
- Assist Transplant coordinators/Nurses with daily tasks
- Obtain Insurance Authorizations for required Patient testing
- Maintain Patient logs to ensure all required testing is done in a timely manner per Physicians
- Train new employees including creating and updating training materials and presentations
- Manage schedules and Approve time off requests in Kronos
- Building and maintaining Doctor and clinic Templates.
Business Office Coordinator – Dept of Business Operations
HENRY FORD HEALTH SYSTEM
11.2015 - 01.2018
- Assist 5 Supervisors and 1 Manager with daily clinic rounding and coaching sessions
- Train new employees on departmental policies, job tasks, and processes
- Manage Employee schedules and Approve time off requests in Kronos
- Create and Update training materials and presentations
- Room scheduling for training sessions
- Reconciliation of cash and bank deposits for multiple clinics and locations
- Interim Supervisor duties for multiple locations during a 4 month span
- Manage and Run multiple weekly EPIC reports and offer feedback and coaching to Employees
- Assist with Float Pool which consists of scheduling CSR coverage for various clinics in need
- Organize Employee Engagement events
- Distribute and discuss Monthly Press Ganey Reports with staff.
Advocate I – Contact Center
HENRY FORD HEALTH SYSTEM
06.2013 - 11.2015
- Patient Registration/ Data Entry
- Follow Patient Privacy/ HIPAA/ HPARM guidelines
- Training New Employees on Departmental Policies, Job Tasks, and Processes
- Assist with Process Improvement, including daily physician schedules and clinic cheat sheets
- Registration, Scheduling, and Insurance
- Creating Training Materials
- Assists Supervisor with Collaborating Training Sessions.
Senior Certified Pharmacy Technician
WALGREENS
01.2009 - 01.2013
- Patient Registration/ Data Entry
- Insurance Verification/ Billing
- Entering and filling prescription, including custom compounding
- Processing cash, credit/debit, and check transactions
- Inventory Maintenance including ordering supplies, uniforms, and training materials
- Creating Employee schedules and Processing Payroll
- Employee Training
- Event Coordinator/Marketing.
Education
High School Diploma -
Melvindale High School
Melvindale, MI06.1999
Skills
- Relationship and Team Building
- Standards of Excellence
- Critical Thinking/ Problem Solving Skills
- Time and Project Management
- Medical Terminology
- Confidentiality/HIPAA/HPARM
- Customer Service
- Efficient Organizational Skills
- Proficient with EPIC/ Kronos/HALO
- Employee Training/ Coaching
Certification
ServSafe Alcohol Certificate Valid 10/2/2023-10/2/2026
Timeline
Senior Administrative Secretary – Acute Care Surgery/Trauma
HENRY FORD HEALTH SYSTEM
08.2021 - Current
Patient Access Liaison – Hepatology
HENRY FORD HEALTH SYSTEM
09.2020 - 08.2021
Medical Office Coordinator – Transplant Institute – Pre-Liver Outreach
HENRY FORD HEALTH SYSTEM
01.2018 - 09.2020
Bartender
McCaffery's Bar
01.2017 - Current
Business Office Coordinator – Dept of Business Operations
HENRY FORD HEALTH SYSTEM
11.2015 - 01.2018
Advocate I – Contact Center
HENRY FORD HEALTH SYSTEM
06.2013 - 11.2015
Senior Certified Pharmacy Technician
WALGREENS
01.2009 - 01.2013
High School Diploma -
Melvindale High School